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SVCONTHEGO is a completely integrated field service management software. It optimized your accounting, back office, and mobile systems so your servicer enterprise can work more efficiently and achieve greater profitability.

To learn how to get the most out of your SVCONTHEGO system, continue reading this user manual.

Contents

  1. Setting Up SVCONTHEGO
  2. VIP Dashboard
  3. Search and Manage
  4. Dispatch
  5. Invoice
  6. Equipment
  7. Agreements
  8. Reports
  9. Mobile
  10. Data Integration

Setting Up SVCONTHEGO


After you have pulled data into your SVCONTHEGO software from your ERP system, you will be taken through the Setup Wizard. The Setup Wizard will walk you through the initial setup of the Financial, Equipment Tracking, Transactional items, and Operational Items that will be needed to allow you to begin utilizing your SVCONTHEGO system.

VIP Dashboard

Initial Setup

Setup Wizard

Software Setup

Account Management


Service optimization is key when you need to be able to schedule and complete multiple service calls in multiple locations in the same day. It allows for more jobs to be done in a day while lowering costs and increasing profitability. Productivity increases when less time is spend digging for customer date, having to make additional stops for parts, and invoicing completed jobs is automated. Customers as well as technicians love well-planned, fast services.

Search and Manage


The search feature is used to filter records. 

Customers - Search and edit customer records.

Site Management - Search and edit site records.  

Jobs - Search and edit job records

Equipment - Search and edit equipment records

Company Reps - Search and edit company representatives, such as Salesperson, Account Managers, etc.

Contacts - Search and edit Customer and Site contacts.

Dispatch


Unlimited customizable Call and Dispatch boards provide the ability to manage jobs. Customizations include Grid Format, Record Filters and Color Display, Filter by Chain, Customer, Priority, Salesperson, Servicer, Service Type, Status Code and Job Type. 

Call Central - Provides a list of jobs in a customizable grid format. 

Dispatch Boards - Provides a list of jobs by Month, Week or Day.

Board Maintenance - Customize the board's options and filters.

Unlimited Work Orders - Work orders are used for work organization. Each job has one primary work order.  More can be added later. 

Unlimted Dispatch Cards - Dispatch cards are grouped by work order and assigned to technicians, providing information on location and schedule date and time.

Transactions and Billing


Back Office Transaction Entry - Labor, Inventory or Purchase transactions

Invoice jobs, agreements, planned billing and post deferred revenue transactions.  Post invoices to ERP solutions.

Batches/Search - Manage invoices with SOTG's Batch Management system.

Schedule Planned Billing - Easily create Planned Schedules invoices. 

Deferred Revenue - The Deferred Revenue Register creates a general ledger register to post deferred revenues to an ERP system.

Invoice Print - Print and email Invoices.

Invoice Posting - Post invoices to an ERP system.

Equipment


Never lose track of equipment data or locations.  Use the Equipment option to manage equipment data.  

Equipment - Search and edit equipment records

Agreements


The Agreements features are used to manage, bill and renew contractual arrangements with customers. Each agreement links to a single customer's accounts receivable record. Multiple sites can be covered by one agreement. Agreements can include Planned Maintenance Schedules for each site that can be used to create recurring jobs. 

Agreement Management - Search and edit agreements

Agreement Schedule Planned Billing - Automated billing process

Renewal Processing - Automated renewal process

Deferred Revenue Processing - Automated deferred revenue posting

Planned Maintenance


The Planned Maintenance feature provide the ability to create recurring jobs.

PM Schedules - Search and edit PM Schedule

PM Processing - Automated job creation process

PM Renewals - Automated renewal process

Reports


An unlimited number of service management reports can be generated from the SOTG reporting system. SOTG includes many predefined reports, which can be filtered by specifying the sort order and selection criteria. 

Service Job Transaction Detail - Provides a report of job transactions.

Service Job Profitability - Provides a report on profitability by job. 

Service Job Work Order Profitability - Provides a report on profitability by job work order. 

Service Equipment Profitability - Provides a report on profitability by equipment. 

Service Tech Profitability - Provides a report on profitability by servicers. 

Agreement Profitability - Provides a report on profitability by agreement. 

Planned Maintenance Projections - 

Dispatch Card Print - Prints a copy of a Dispatch Card

Field Service Ticket - Prints a copy of the field service ticket. The field service ticket display a list of all transactions and can include the customer signature.

Equipment Used Where? - Provides an Equipment report by Job and Location.

Mobile


The mobile module is used by technicians to view, edit and create job records in the field. 

Mobile Call Board - Provides a list of jobs in a customizable grid format.

Mobile Job Interface - Used to interact with the job features listed below.

Work Order View - View the work order attached to the selected dispatch card.

Transaction Entry - Labor - Used to enter labor transactions using item search or custom quick buttons.

Transaction Entry - Materials - Used to enter material's transactions using item search or custom quick buttons.

Transaction Entry - Other - Used to enter other transactions using item search or custom quick buttons.

Job Notes - Unlimited job notes can be added using the mobile job notes feature.

Map - Provides a map of the job location.

Upload - Upload job related files.

Equipment - Used to view the work order equipment.

Timer - The timer can be used to record labor transactions.

Custom Forms - Unlimited custom forms for jobs, work orders or dispatch cards.

Job Close - Used to collect a signature for the work and print a copy of the service ticket.

Job Review - The optional job review feature provides the ability to review all dispatch card work before it is posted to the back office.

Job Post - Used to post the dispatch transactions to the back office.

Job Add - Jobs can be added in mobile.  

Global Change - Provides the ability to shift the schedule for selected jobs. 

Summary Report - A summary report of the job to date.

Audit Report - A detailed report of the job to date.

Data Integration


Used to import data into the software from various ERP systems as well as from an Excel spreadsheet.

Software Update - Import data into the software.

Software Update Acumatica - Import data into the software from Acumatica.

Data Import From Excel - Import data from an Excel spreadsheet.

Data Review - Review imported data.