Daily Call Center - Revision history

Ascentadmin at 11:50, 13 August 2024

2024-08-13T11:50:27Z

2024-08-13T11:36:49Z

2024-08-13T11:34:26Z

2024-08-12T17:13:42Z

2024-08-12T17:05:45Z

2024-07-22T14:31:04Z

2024-07-22T14:28:07Z

2024-07-22T14:19:12Z

2024-07-22T14:07:02Z

2024-07-22T14:05:25Z

@@ Line 200: / Line 200: @@
 | colspan="4" | [[File:20ScheduleTechtimeoff.jpg|20ScheduleTechtimeoff.jpg]]
 |-
-| colspan="4" | Use this function to schedule &nbsp;days and times &nbsp;where a servicer will be unavailable to be assigned to a job or work order.&nbsp;
+| colspan="4" | Use this feature to manager servicers work schedule. Servicers that are schedule off cannot be assigned to jobs.
 |-
 | class="fieldGrayBackgrounds" colspan="2" style="width: 571px;" | [[Glossary#Servicer|Servicer]]
@@ Line 216: / Line 216: @@
 | colspan="4" | &nbsp;
 |-
-| colspan="4" | &nbsp;
+| colspan="4" | Date Ranges: Time off can be scheduled by date range.&nbsp; There are two options for adding a date range schedule. Replicated Time, or Extended Time
 |-
-| colspan="4" | &nbsp;
+| colspan="4" | Extended Time: Time off starts at the start time on the first date and ends at the ending time on the last day.&nbsp; The days in the middle will be schedule at 24 hour intervals.
 |-
-| colspan="4" | &nbsp;
+| colspan="4" | Replicated Time: The time off scheduled for each day will match the times in the start and ending time fields.
 |-
-| colspan="4" | &nbsp;
+| colspan="4" | Editing Records: Date ranges cannot be edited.
 |-
-| colspan="4" | &nbsp;
+| colspan="4" | Deleting Records: Records can be removed one at a time or as a date range.
 |-
 | colspan="4" | &nbsp;
 |}
    [[Category:Pages with broken file links]]

@@ Line 202: / Line 202: @@
 | colspan="4" | Use this function to schedule &nbsp;days and times &nbsp;where a servicer will be unavailable to be assigned to a job or work order.&nbsp;
 |-
-| class="fieldGrayBackgrounds" style="width: 265px;" | [[Glossary#Servicer|Servicer]]
+| class="fieldGrayBackgrounds" colspan="2" style="width: 571px;" | [[Glossary#Servicer|Servicer]]
 |-
-| class="fieldGrayBackgrounds" style="width: 306px;" | [[Glossary#scheduleTime_ReasonCode|Reason]]
+| class="fieldGrayBackgrounds" colspan="2" style="width: 571px;" | [[Glossary#scheduleTime_ReasonCode|Reason]]
 |-
 | class="fieldGrayBackgrounds" style="width: 265px;" | [[Glossary#scheduleTime_startdate|Start Date]]
 | class="fieldGrayBackgrounds" style="width: 306px;" | [[Glossary#scheduleTime_enddate|End Date]]
 |-
-| class="fieldGrayBackgrounds" style="width: 432px;" | [[Glossary#scheduleTime_starttime|Start Time]]
+| class="fieldGrayBackgrounds" style="width: 265px;" | [[Glossary#scheduleTime_starttime|Start Time]]
-| class="fieldGrayBackgrounds" style="width: 446px;" | [[Glossary#scheduleTime_endtime|End Time]]
+| class="fieldGrayBackgrounds" style="width: 306px;" | [[Glossary#scheduleTime_endtime|End Time]]
 |-
-| class="fieldGrayBackgrounds" style="width: 432px;" | [[Glossary#scheduleTime_replicatetime|Replicate Time]]
+| class="fieldGrayBackgrounds" colspan="2" style="width: 571px;" | [[Glossary#scheduleTime_replicatetime|Replicate Time]]
 |-
 | colspan="4" | &nbsp;

@@ Line 202: / Line 202: @@
 | colspan="4" | Use this function to schedule &nbsp;days and times &nbsp;where a servicer will be unavailable to be assigned to a job or work order.&nbsp;
 |-
-| colspan="4" | &nbsp;
+| class="fieldGrayBackgrounds" style="width: 265px;" | [[Glossary#Servicer|Servicer]]
 |-
 | colspan="4" | &nbsp;

@@ Line 198: / Line 198: @@
 | class="navigationTitles" colspan="4" | Schedule Time Off
 |-
-| colspan="4" | [[File:20ScheduleTechtimeoff.png|20ScheduleTechtimeoff.png]]
+| colspan="4" | [[File:20ScheduleTechtimeoff.jpg|20ScheduleTechtimeoff.jpg]]
 |-
 | colspan="4" | Use this function to schedule &nbsp;days and times &nbsp;where a servicer will be unavailable to be assigned to a job or work order.&nbsp;
@@ Line 218: / Line 218: @@
 | colspan="4" | &nbsp;
 |}

@@ Line 189: / Line 189: @@
 |-
 | colspan="4" | &nbsp;
 |-
 | colspan="4" | [[File:8JobNotes.png|8JobNotes.png]]
 |-
-| class="navigationTitles" colspan="4" | Call Notes
+| colspan="4" | Used to add/edit job notes. Job notes when added here will appear in mobile and the back office.&nbsp;&nbsp;
 |-
-| colspan="4" | Used to add/edit job notes. Job notes when added here will appear in mobile and the back office.&nbsp;&nbsp;
+| class="navigationTitles" colspan="4" | Schedule Time Off
 |-
 | colspan="4" | [[File:20ScheduleTechtimeoff.png|20ScheduleTechtimeoff.png]]
 |-
 | colspan="4" | Use this function to schedule &nbsp;days and times &nbsp;where a servicer will be unavailable to be assigned to a job or work order.&nbsp;

@@ Line 115: / Line 115: @@
 | colspan="1" width="350px" | &nbsp;
 |-
-| class="fieldGrayBackgrounds" colspan="2" width="700px" | [[Glossary#Cust_Name|Dispatch Status]]
+| class="fieldGrayBackgrounds" colspan="2" width="700px" | [[Glossary#DispatchCardStatus|Status]]
 | colspan="1" width="350px" | &nbsp;
 | colspan="1" width="350px" | &nbsp;
@@ Line 123: / Line 123: @@
 | colspan="1" width="350px" | &nbsp;
 |-
-| class="fieldGrayBackgrounds" colspan="2" width="700px" | [[Glossary#DispatchCardStatus|Status]]
+| class="fieldGrayBackgrounds" colspan="2" width="700px" | [[Glossary#job_status|Job Status]]
 | colspan="1" width="350px" | &nbsp;
 | colspan="1" width="350px" | &nbsp;
@@ Line 133: / Line 133: @@
 |-
 | class="fieldGrayBackgrounds" colspan="1" width="350px" | [[Glossary#DispatchCardScheduleDate|Schedule Date]]
-| class="fieldGrayBackgrounds" colspan="1" width="350px" | [[[Glossary#DispatchCardScheduleTime|Schedule Time]]
+| class="fieldGrayBackgrounds" colspan="1" width="350px" | [[Glossary#DispatchCardScheduleTime|Schedule Time]]
 | colspan="1" width="350px" | &nbsp;
 | colspan="1" width="350px" | &nbsp;
@@ Line 146: / Line 146: @@
 | colspan="1" width="350px" | &nbsp;
 |-
-| class="fieldGrayBackgrounds" colspan="2" width="350px" | [[[Glossary#equip_code|Equipment]]
+| class="fieldGrayBackgrounds" colspan="2" width="350px" | [[Glossary#equip_code|Equipment]]
 | colspan="1" width="350px" | &nbsp;
 | colspan="1" width="350px" | &nbsp;

@@ Line 102: / Line 102: @@
 | colspan="4" | Used to edit job and or dispatch details.&nbsp;
 |-
-| class="fieldGrayBackgrounds" colspan="1" width="350px" | [[Glossary#Cust_Name|Job Type]]
+| class="fieldGrayBackgrounds" colspan="1" width="350px" | [[Glossary#jobType|Job Type]]
-| class="fieldGrayBackgrounds" colspan="1" width="350px" | [[Glossary#job_billed|Service Type]]
+| class="fieldGrayBackgrounds" colspan="1" width="350px" | [[Glossary#job_servicetype|Service Type]]
 | colspan="1" width="350px" | &nbsp;
 | colspan="1" width="350px" | &nbsp;
 |-
-| class="fieldGrayBackgrounds" colspan="2" width="700px" | [[Glossary#Cust_Name|Request]]
+| class="fieldGrayBackgrounds" colspan="2" width="700px" | [[Glossary#job_request|Request]]
 | colspan="1" width="350px" | &nbsp;
 | colspan="1" width="350px" | &nbsp;
 |-
-| class="fieldGrayBackgrounds" colspan="2" width="700px" | [[Glossary#Cust_Name|Request Notes]]
+| class="fieldGrayBackgrounds" colspan="2" width="700px" | [[Glossary#job_requestnotes|Request Notes]]
 | colspan="1" width="350px" | &nbsp;
 | colspan="1" width="350px" | &nbsp;