Difference between revisions of "Dispatch Card Management"
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| colspan="4" | [[File:DispatchEdit ccexpress.png|DispatchEdit ccexpress.png]] | | colspan="4" | [[File:DispatchEdit ccexpress.png|DispatchEdit ccexpress.png]] | ||
|- | |- | ||
| − | | class="navigationTitles" colspan="4" | | + | | class="navigationTitles" colspan="4" | Overview |
|- | |- | ||
| − | | colspan="4" style="width: 265px;" | | + | | colspan="4" style="width: 265px;" | Dispatch cards are used to assigned job work orders to servicers. Each work order can have unlimited dispatch cards. |
|- | |- | ||
| − | | | + | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Status code by dispatch, work order and job. |
| + | |- | ||
| + | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Every work order has one primary dispatch card. | ||
| + | |- | ||
| + | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> The dispatch card priority can be different from the job priority. | ||
|- | |- | ||
| − | | colspan="4" style="width: 265px;" | | + | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Dispatch cards can be sent to Mobile, or reserved for back office use only. |
|- | |- | ||
| class="headerMainTitles" colspan="4" | Fields | | class="headerMainTitles" colspan="4" | Fields | ||
| Line 29: | Line 33: | ||
| colspan="4" | Dispatch | | colspan="4" | Dispatch | ||
|- | |- | ||
| − | | class="fieldGrayBackgrounds" style="width: 265px;" |[[Glossary#Dispatch_Number|Dispatch Number]] | + | | class="fieldGrayBackgrounds" style="width: 265px;" | [[Glossary#Dispatch_Number|Dispatch Number]] |
| class="fieldGrayBackgrounds" style="width: 362px;" | [[Glossary#DispatchCardNumber|Card Number]] | | class="fieldGrayBackgrounds" style="width: 362px;" | [[Glossary#DispatchCardNumber|Card Number]] | ||
| − | | class="fieldGrayBackgrounds" style="width: 466px;" |[[Glossary#Servicer|Servicer]] | + | | class="fieldGrayBackgrounds" style="width: 466px;" | [[Glossary#Servicer|Servicer]] |
| − | | class="fieldGrayBackgrounds" style="width: 446px;" |[[Glossary#PrimaryDispatchCard|Primary]] | + | | class="fieldGrayBackgrounds" style="width: 446px;" | [[Glossary#PrimaryDispatchCard|Primary]] |
|- | |- | ||
| − | | class="fieldGrayBackgrounds" style="width: 265px;" |[[Glossary#DispatchCardStatus|Status]] | + | | class="fieldGrayBackgrounds" style="width: 265px;" | [[Glossary#DispatchCardStatus|Status]] |
| − | | class="fieldGrayBackgrounds" style="width: 362px;" | | + | | class="fieldGrayBackgrounds" style="width: 362px;" | |
| − | | class="fieldGrayBackgrounds" style="width: 466px;" |[[Glossary#DispatchCardPriority|Priority]] | + | | class="fieldGrayBackgrounds" style="width: 466px;" | [[Glossary#DispatchCardPriority|Priority]] |
| class="fieldGrayBackgrounds" style="width: 446px;" | | | class="fieldGrayBackgrounds" style="width: 446px;" | | ||
|- | |- | ||
| − | | class="fieldGrayBackgrounds" style="width: 265px;" |[[Glossary#DispatchCardScheduleDate|Schedule Date]] | + | | class="fieldGrayBackgrounds" style="width: 265px;" | [[Glossary#DispatchCardScheduleDate|Schedule Date]] |
| − | | class="fieldGrayBackgrounds" style="width: 362px;" |[[Glossary#DispatchCardScheduleTime|Schedule Time]] | + | | class="fieldGrayBackgrounds" style="width: 362px;" | [[Glossary#DispatchCardScheduleTime|Schedule Time]] |
| − | | class="fieldGrayBackgrounds" style="width: 466px;" |[[Glossary#job_slaExp|SLA Expiration Date]] | + | | class="fieldGrayBackgrounds" style="width: 466px;" | [[Glossary#job_slaExp|SLA Expiration Date]] |
| − | | class="fieldGrayBackgrounds" style="width: 446px;" |[[Glossary#job_slaExpTime|SLA Expiration Time]] | + | | class="fieldGrayBackgrounds" style="width: 446px;" | [[Glossary#job_slaExpTime|SLA Expiration Time]] |
|- | |- | ||
| − | | class="fieldGrayBackgrounds" style="width: 265px;" |[[Glossary#EstHours|Hours Est]] | + | | class="fieldGrayBackgrounds" style="width: 265px;" | [[Glossary#EstHours|Hours Est]] |
| − | | class="fieldGrayBackgrounds" style="width: 362px;" |[[Glossary#site_MapCode|Map Code]] | + | | class="fieldGrayBackgrounds" style="width: 362px;" | [[Glossary#site_MapCode|Map Code]] |
| − | | class="fieldGrayBackgrounds" style="width: 466px;" | | + | | class="fieldGrayBackgrounds" style="width: 466px;" | |
| − | | class="fieldGrayBackgrounds" style="width: 446px;" | | + | | class="fieldGrayBackgrounds" style="width: 446px;" | |
|- | |- | ||
| class="fieldGrayBackgrounds" colspan="2" | [[Glossary#job_sendtomobile|Send to Mobile]] | | class="fieldGrayBackgrounds" colspan="2" | [[Glossary#job_sendtomobile|Send to Mobile]] | ||
Latest revision as of 10:18, 10 January 2023
| |||
| Overview | |||
| Dispatch cards are used to assigned job work orders to servicers. Each work order can have unlimited dispatch cards. | |||
| • Status code by dispatch, work order and job. | |||
| • Every work order has one primary dispatch card. | |||
| • The dispatch card priority can be different from the job priority. | |||
| • Dispatch cards can be sent to Mobile, or reserved for back office use only. | |||
| Fields | |||
| Customer | Site | ||
| Job | Job Type | Service Type | Priority |
| WO | WO Status | Job Status | PO Number |
| Dispatch | |||
| Dispatch Number | Card Number | Servicer | Primary |
| Status | Priority | ||
| Schedule Date | Schedule Time | SLA Expiration Date | SLA Expiration Time |
| Hours Est | Map Code | ||
| Send to Mobile | |||
