Glossary
Revision as of 15:17, 20 December 2022 by Ascentadmin (talk | contribs)
Customer Account Manager
|
| Desc here |
Active Status
|
| Desc here |
Customer Address
|
| Desc here |
Customer Billing Contact
|
| Desc here |
Customer City
|
| Desc here |
Customer Country
|
| Desc here |
Customer Email
|
| Desc here |
Customer Ext
|
| Desc here |
Customer Facebook
|
| Desc here |
Customer Fax
|
| Desc here |
Customer LinkedIn
|
| Desc here |
Customer Name
|
| The name of the organization that will be billed. Jobs can be created without a customer assignmnet, but not billed. |
Customer Number
|
| Customer numbers can be used to help identify a customer. Customer number requirement is based on ERP system. |
Customer Phone
|
| The customer's business telephone number. |
Customer Price Level
|
| The customer's price level. Price level requirement is based on ERP settings. |
Customer Salesperson
|
| The salesperson assigned to the customer's account. |
Customer State
|
| The customers address state. |
Customer Tax Schedule
|
| The customer's tax schedule. This information is assigned at the ERP level and cannot be altered when an ERP is in use. |
Customer Tax Exempt Number
|
| If the customer is tax exempt, a value must be used in this field. |
Customer Terms
|
| The customer's terms. This information is assigned at the ERP level and cannot be altered when an ERP is in use. |
Customer Twitter
|
| The customer's twitter handle. |
Customer Zip Code
|
| The customer's address zip code. |
Site Clone From: Customer Address
|
| When clicked, this button will clone the customer's address to the site. |
Site Clone From: Ship To
|
| When an item is selected, the ship to address will be copied to the site address fields. |
Site Name
|
| The name of the site location. This is used to identify the site. |
Site Type
|
| Site types are used to organize sites. Site types are not required. |
Site Established Date
|
| The date the site was added. |
Site Code
|
| The site code can be used to identify the site. It is not required. |
Site Address
|
| The physical address for the site. This field is used in dispatching. |
Site Chain
|
| The site's chain. Chains are not required. |
Site Referral Code
|
| The site's referral code. Referral codes are not required. |
Site Store Number
|
| The store number for the site. The store number is directly tied to the Chains feature. |
Site SLA
|
| Check this box, if the site qualifies for SLA service. |
Site Store Type
|
| The store type for the site. The store number is directly tied to the Chains feature. |
Site Priority Code
|
| Desc here |
Priority
|
| The default priority that will be used when creating new jobs. |
Site Zip Code
|
| The address postal code for the site. This field is used in dispatching. |
Map Code
|
| Desc here |
Site Branch
|
| The site branch is required if multi-branching is in use. |
Site City
|
| The address city for the site. This field is used in dispatching. |
Site State
|
| The address state code for the site. This field is used in dispatching. |
Site Price Level
|
| The price level that should be used when billing jobs. |
Site Latitude
|
| The latitude for the site location. |
Site Longitude
|
| The longitude for the site location. |
Site Tax Schedule
|
| The site's tax schedule. This information defaults from the customer, but can be different. |
Site Main Number
|
| The main business contact telephone number for the site. |
Site Fax Number
|
| The site's Fax number. |
Site Labor #1
|
| Back office labor transaction entry can include two labor quick buttons. This item will be linked to the first button. |
Site Servicer #1
|
| The default primary servicer. New jobs will be automatically assigned to this servicer. |
Site Primary Contact
|
| The site's primary contact. Contacts are management using the Contact Mangement system. |
Site Labor #2
|
| Back office labor transaction entry can include two labor quick buttons. This item will be linked to the second button. |
Site Servicer #2
|
| Desc here |
| Jobs Move up |
Job Number
|
| Used to identify the job. |
Job Billed Status
|
| Indicates where the job is in the billing process. |
Job Main Number
|
| The job's main contact telephone number |
Primary Servicer
|
| The primary servicer for the job. |
Job Contact
|
| The site or customer contact assigned to the job. |
Job Phone
|
| The contact telephone number for the job. |
Job Extension
|
| The extension number for the contact telephone number |
Job Contact Email
|
| The email address for the job contact. |
SLA
|
| Check this box, if the job qualifies for SLA service. This defaults from the site. |
Job Status
|
| Status codes are used to determine the job's position in the work process. |
Job Type
|
| Job types are used to organize jobs by type and service types. Job types are tied to the billing sales and cost accounts for transactions. |
Account Manager
|
| The account manager for the job. |
Received Date
|
| The date the job was received from the customer. |
Service Type
|
| Service types are used to organize jobs. Service type are organized by job type. |
Salesperson
|
| The salesperson for the job. *Certain ERP systems require a salesperson. |
Schedule Date
|
| The date the technician is schedule to do the work. |
Schedule Time
|
| The time the technician is schedule to do the work. |
SLA Expiration Date
|
| The date the technician has to start the work in order to meet the SLA criteria. |
SLA Expiration Time
|
| The time the technician has to start the work in order to meet the SLA criteria. |
Payment Method
|
| The default payment method. |
Reference Number
|
| The default payment reference number. |
Request
|
| Requests are defined using the Request Management feature. The request defines the work requested. |
Solution
|
| Solutions are defined using the Solution Management feature. The solution defines the work done to complete the work. |
Request Notes
|
| Request notes are used to further define the work requested. |
Solution Notes
|
| Solution notes are used to further define the work performed. |
Status Bar
|
| The status bar indicates the job's status progress. |
Send to Mobile
|
| On save, if this checkbox is checked, the job will be made available in mobile. |
| Equipment starts here |
Equipment Code
|
| Equipment codes are used to identify equipment. Codes can be manually, or automatically assigned. |
Equipment Item
|
| Equipment records that are also inventory items will have the Item Code in this field. |
Equipment Description
|
| Used to describe the equipment. |
Install Date
|
| The date the equipment was installed on site. |
Sale Date
|
| The date the equipment was sold to the customer. |
Serial Number
|
| The equipment's serial number. This is not required. |
Equipment Type
|
| Equipment types are used to organize equipment. Manufacturers are assigned by equipment type. |
Labor Warranty Checkbox
|
| When checked, indicates the equipment is covered by a labor warranty. |
Labor Warranty Start
|
| The date the labor warranty begins. |
Labor Warranty End
|
| The date the labor warranty ends. |
Manufacturer
|
| The equipment's manufacturer. Manufacturers are linked to the equipment type. If you do not see the manufacturer in this list, verify that it is linked to the selected equipment type. |
Parts Warranty Checkbox
|
| When checked, indicates the equipment is covered by a parts warranty. |
Parts Warranty Start
|
| The date the parts warranty begins. |
Parts Warranty End
|
| The date the parts warranty ends. |
Model
|
| The equipment model. Models are linked to a manufacturer. If the model does not appear in the model drop-list, check the selected manufacturer's setup. |
Equipment Position/Locations
|
| Indicates the physical location with the site. |
Coverage Date
|
| Desc here |
Level
|
| Levels are linked to models. If the leve does not appear in the Level drop-list, check the selected models setup. |
Equipment Comment
|
| Comments related to the equipment record. |
| Company Rep starts here |
Representative Number
|
| The representative number can be used to recognize a representative. |
Representative Name
|
| The name of the representative. |
Representative Type
|
| Types are used to organize representatives. |
Commission Rate
|
| If the representative is a salesperson, the commision rate is stored in this field. |
Representative Phone
|
| The telephone number used to contact the representative. |
Representative Email
|
| The email address used to contact the representative. |
Representative Division
|
| If division are in use, the representative division can be assigned. |
Representative Address
|
| The mailing address for the representative. |
Representative City
|
| the city for the mailing address |
Representative State
|
| The state for the mailing address. |
Representative Zip
|
| The postal code for the mailing address. |
Representative Country
|
| The country for the mailing address. |
| Contact Section |
Contact Name
|
| the contacts full name. |
Contact Type
|
| Types can be used to organize contacts. |
Contact Established Date
|
| The date the contact record was established. |
Contact Title
|
| The contact title. ex: Mr., Mrs. |
Contact Salutation
|
| The salutation that should be used when communicating with the contact. |
Contact Address
|
| The contacts mailing address. |
Contact First Name
|
| the contact's first name. |
Contact Last Name
|
| The contact's last name. |
Contact City
|
| the city of the mailing address. |
Contact State
|
| The state of the mailing address. |
Contact Zip
|
| The postal code of the mailing address. |
Contact Country
|
| The country of the mailing address. |
Contact Email
|
| The contact's email address. |
Contact Fax Number
|
| The contact's fax number. |
Contact Phone
|
| The contact's telephone number. |
Job Type Management Setup here
|
Job Type Code
|
| Used to recognize the job type. |
Job Type Description
|
| Used to describe the job type. |
Estimated Hours
|
| The hours estimated to complete the job. |
Quoted $s
|
| The dollars quoted for the job. |
Opportunity
|
| Marks the job type as a job opportunity. |
Job Type All checkbox
|
| Used when searching the job types. When checked it ignores the KPI Call Count and the Opportunity checkboxes. |
Service Type Code
|
| Used to identify the service type. |
Service Type Desc
|
| Used to describe the service type. |
KPI Call Count
|
| When checked the jobs assigned the job type will be counted in the KPI analytics. |
Assigned Button
|
| when clicked, displays all the service types assigned to the job type. |
Not Assigned Button
|
| When clicked, displays all the service types not assigned to the job type. |
Remove all Assignments
|
| When clicked, removes all service type assignments from the job type. |
Cost Type Description
|
| Used to describe the cost type. |
Classification
|
| The classification is used in sales and cost account assignments. |
Subclass
|
| The sub-classification is used in sales and cost account assignments. |
Cost Type Labor checkbox
|
| When checked, indicates that the cost type can be used for labor transactions. |
Cost Type Inventory checkbox
|
| When checked, indicates that the cost type can be used for inventory transactions. |
Cost Type Purchases checkbox
|
| When checked, indicates that the cost type can be used for purchase transactions. |
Revenue Account
|
| The sales account that will be assigned to transactions assigned this job type and cost type. |
Revenue subaccount
|
| The sales sub-account that will be assigned to transactions assigned this job type and cost type. |
Cost Type Cost Account
|
| The cost account that will be assigned to transactions assigned this job type and cost type. |
Cost Type Cost subaccount
|
| The cost sub-account that will be assigned to transactions assigned this job type and cost type. |
| Item Maintenance here |
Item Type
|
| Indicates the type of Item. |
Item Code
|
| Used to identify the item. |
Item Description
|
| Describes the item. This information comes from the ERP system. |
Use in Mobile
|
| When checked, the item will be available for use in mobile. |
Mobile Button
|
| When checked, a mobile button will be made available in mobile for quick entry. |
Cost Type
|
| The cost type assignments for the item. |
Product Line
|
| The item's product line. |
Sales UOM
|
| The item's unit of measure. |
Tax Class
|
| The item's task class. |
Warehouse
|
| The item's default warehouse. |
Unit Price
|
| Desc here |
Trade Discount
|
| When checked, discounts are allowed. |
Commissionable
|
| When checked the item is commissionable. |
Split Commission
|
| When checked, commission on the item can be slit. |
Price Code
|
| The item's price code. The price code is used when calculating transaction pricing. |
| Unit Cost |
| The item's cost. |
| Short Description |
| A short description for the item. |
| Equipment Build checkbox |
| When checked, an equipment record will be generated each time the item is billed. |
| Inventory Item Prefix |
| Used for equipment auto numbering. If a matrix is in use that calls for this prefix, the system will use the value in this field. |
| Agreement Type |
| Used to organize agreements by type. Agreement types are also used to establish setting for agreements by default. |
| Allocation |
| Displays the allocation assigned to the selected agreement type. |
| Reporting Groups |
| Desc here |
| Equipment Build Comment |
| Fills the comment field on the equipment record when built. |
| Priority Code |
| Priority codes are used to establish the response time when scheduling jobs. |
| Priority Code Description |
| Describe the priority. |
| Response Time |
| Indicates the number of hours between the received time and the schedule time. |
| SLA |
| When checked, indicates the priority is an SLA code. Only priority codes marked SLA will appear for jobs created on and SLA site. |
| SLA Expiration |
| The number of hours that are required to meet the SLA deadline. |
| Day of the Week |
| When checked, indicates that jobs can be schedules on that day of the week. |
| Priority Start Time |
| Indicated the earliest time a job can be scheduled on each day of the week. |
| Priority End Time |
| Indicates the latest time a job can be scheduled on each day of the week. |
| Manufacturer Code |
| Desc here |
| Manufacturer Description |
| Desc here |
| Manufacturer Prefix |
| Desc here |
| Model Code |
| Desc here |
| Model Description |
| Desc here |
| Model Prefix |
| Desc here |
| Level Code |
| Desc here |
| Level Description |
| Desc here |
| Level Prefix |
| Desc here |
| Level Type |
| Desc here |
| Equipment Type Code |
| Desc here |
| Equipment Type Description |
| Desc here |
| Equipment Type Prefix |
| Desc here |
| Location |
| Desc here |
| Site Type Code |
| Desc here |
| Site Type Description |
| Desc here |
| Site Type Message |
| Desc here |
| Chain Name |
| Desc here |
| Chain SLA |
| Desc here |
| Inbound Path |
| Desc here |
| Outbound Path |
| Desc here |
| Store Type Code |
| Desc here |
| Store Type Name |
| Desc here |
| Agreement Type Code |
| Desc here |
| Agreement Type Description |
| Desc here |
| Agreement Contract Months |
| Desc here |
| Agreement Cover Parts |
| Desc here |
| Agreement Cover Labor |
| Desc here |
| SLA |
| Desc here |
| SLA Priority |
| Desc here |
| Agreement Message |
| Desc here |
| Labor Hours Budget |
| Desc here |
| Parts Dollars Budget |
| Desc here |
| Agreement Type Percent >= |
| Desc here |
| Agreement Type Dollars >= |
| Desc here |
| Agreement Type PIO Billable |
| Desc here |
| Agreement Type PIO Frequency |
| Desc here |
| Agreement Type PIO Tax Class |
| Desc here |
| Agreement Type PIO Allocation |
| Desc here |
| Agreement Type PIO Deferred Revenues |
| Desc here |
| Agreement Type PIO Pricing Method |
| Desc here |
| Agreement Type PIO Pricing |
| Desc here |
| Agreement Type PIO Include Site Details on Invoice |
| Desc here |
| Agreement Type PIO Include Equipment Details on Invoice |
| Desc here |
| Agreement Type PIO Include Site Summary on Invoice |
| Desc here |
| Agreement Type PIO Include Equipment Summary on Invoice |
| Desc here |
| Agreement Renewable |
| Desc here |
| Agreement Renewal Months |
| Desc here |
| Agreement Renew As |
| Desc here |
| Agreement Type PRO Include Site Details on Invoice |
| Desc here |
| Agreement Type PRO Include Equipment Details on Invoice |
| Desc here |
| Agreement Type PRO Include Site Summary on Invoice |
| Desc here |
| Agreement Type PRO Include Equipment Summary on Invoice |
| Desc here |
| Allocations Description |
| Desc here |
| Allocations Revenue Type |
| Desc here |
| Allocations Pricing Method |
| Desc here |
| Allocations Price |
| Desc here |
| Allocations Type |
| Desc here |
| Allocations Miscellaneous Item |
| Desc here |
| Allocations Account |
| Desc here |
| Allocations Amount |
| Desc here |
| Servicers Start Here |
| Service Number |
| Desc here |
| Employee Number |
| Desc here |
| Subcontractor |
| Desc here |
| Servicer Name |
| Desc here |
| Vendor |
| Desc here |
| Servicer Address |
| Desc here |
| Servicer Billing Rate |
| Desc here |
| Servicer PO Required |
| Desc here |
| Servicer Hourly Cost |
| Desc here |
| Insurance Certificate on File |
| Desc here |
| Servicer Burden |
| Desc here |
| Certificate File Name |
| Desc here |
| Servicer City |
| Desc here |
| Servicer Warehouse |
| Desc here |
| Servicer Terms |
| Desc here |
| Servicer State |
| Desc here |
| Servicer Zip |
| Desc here |
| Servicer Email |
| Desc here |
| Servicer Mobile checkbox |
| Desc here |
| Servicer Country |
| Desc here |
| Servicer Established Date |
| Desc here |
| Servicer User List |
| Desc here |
| Servicer Phone |
| Desc here |
| Servicer Image File |
| Desc here |
| Service Dispatch Batch |
| Desc here |
| Servicer Tom Tom ID |
| Desc here |
| Servicer User Map Pin |
| Desc here |
| Override Job Number |
| Desc here |
| Send Job Email |
| Desc here |
| Job Next Number |
| Desc here |
| Job Number Length |
| Desc here |
| Job Number Leading Characters |
| Desc here |
| Default Code - New |
| Desc here |
| Default Code - Dispatched |
| Desc here |
| Default Code - Departure |
| Desc here |
| Default Code - Arrival |
| Desc here |
| Default Code - Field Completed |
| Desc here |
| Default Code - Cancelled |
| Desc here |
| Default Code - On Hold |
| Desc here |
| Default Code - Back Office Completed |
| Desc here |
| Setup Equipment Defaults Warranty Based On |
| Sales Date or Invoice Date |
| Setup Allocation Based On |
| Inventory Item or Model |
| Tax on Customer |
| Desc here |
| Multi-Branch |
| Desc here |
| Mutli-Branch Segment |
| Desc here |
| Sales Account |
| Desc here |
| Cost Account |
| Desc here |
| Require Sales Tax |
| Desc here |
| Non-Tax Schedule |
| Desc here |
| Include Request |
| Desc here |
| Include Request Notes |
| Desc here |
| Include Solution |
| Desc here |
| Include Solution Notes |
| Desc here |
| Include Job Notes |
| Desc here |
| Next Batch Number |
| Desc here |
| PM Defaults Include Site info as comment |
| Desc here |
| PM Defaults Include Equipment info as comment |
| Desc here |
| Agreement Setup Auto Number |
| Desc here |
| Agreeement Setup Number Length |
| Desc here |
| Planned Billing Auto Process |
| Desc here |
| Processing Date |
| Desc here |
| Deferred Revenue Auto Process |
| Desc here |
| Agreement Renewals Auto Process |
| Desc here |
| Agreement Type PRO Include Site Details on Invoice |
| Desc here |
| Agreement Type PRO Include Equipment Details on Invoice |
| Desc here |
| Agreement Type PRO Include Site Summary on Invoice |
| Desc here |
| Agreement Type PRO Include Equipment Summary on Invoice |
| Desc here |
| Deferred Revenue Account |
| Desc here |
| Item |
| Desc here: What is an item and how is it used in the system. |
| Transaction Date |
| Desc here |
| Transaction Type |
| Desc here |
| Transaction Billed Status |
| Desc here |
| KPI Fields here |
| Departure Date |
| Desc here |
| Departure Time |
| Desc here |
| Job Start Date |
| Desc here |
| Job Start Time |
| Desc here |
| Job Complete Date |
| Desc here |
| Job Complete Time |
| Desc here |
| Job Revenues |
| Desc here |
| Job Elapse Time |
| Desc here |
| Job Repair Time |
| Desc here |
| Job Response Time |
| Desc here |
| Job Profit |
| Desc here |
| KPI Job Invoice Status |
| Desc here |
| KPI Invoice Date |
| Desc here |
| Work Order Complete Time |
| Desc here |
| Work Order Number |
| Desc here |
| Work Order Status |
| Desc here |
| Work Order Description |
| Desc here |
| Purchase Order Number |
| Desc here |
| Work Order Agreement Labor |
| Desc here |
| Work Order Agreement Parts |
| Desc here |
| Dollars Estimate |
| Desc here |
| Work Order Completed Date |
| Desc here |
| Approved |
| Desc here |
| Note Category |
| Desc here |
| Note Content |
| Desc here |
| Internal Note |
| Desc here |
| Print Note on Ticket |
| Desc here |
| Task Type |
| Desc here |
| Task Status |
| Desc here |
| Task Details |
| Desc here |
| Task URL |
| Desc here |
| Task Notes |
| Desc here |
| Task Due Date |
| Desc here |
| Task Due Time |
| Desc here |
| Task Assignment Type |
| Desc here |
| Task Assigned To |
| Desc here |
| Task Email |
| Desc here |
| Task Text Phone |
| Desc here |
| Source Name |
| Desc here |
| Document Description |
| Desc here |
| Opt Out |
| Desc here |
| Contact by Phone |
| Desc here |
| Contact by Email |
| Desc here |
| Contact by Mail |
| Desc here |
| Contact by Fax |
| Desc here |
| Contact Twitter |
| Desc here |
| Contact LinkedIn |
| Desc here |
| Contact Teams |
| Desc here |
| Contact Web |
| Desc here |
| Dispatch Number |
| Desc here |
| Dispatch Card Number |
| Desc here |
| Servicer |
| Desc here (What is) |
| Primary Dispatch Card |
| Once a job is created, the primary dispatch card is created. Users can also generate additional dispatch cards. |
| Dispatch Card Status |
| The status assigned to the individual dispatch card. |
| Dispatch Card Priority |
| The priority assigned to the dispatch card. |
| Dispatch Card Schedule Date |
| The dispatch schedule date. |
| Dispatch Card Schedule Time |
| Desc here |
| Agreements start here |
Agreement Number
|
| Desc here |
| Agreement Billable |
| Desc here |
| Agreement Pricing Method |
| Desc here |
| Equipment (What is it) |
| Desc here |
| Agreement Status Code |
| Desc here |
| Agreement Billable |
| Desc here |
| Agreement Pricing Method |
| Desc here |
| Agreement Frequency |
| Desc here |
| Agreement Tax Class |
| Desc here |
| Agreement Contact |
| Desc here |
| Agreement Salesperson |
| Desc here |
| Agreement Commission Rate |
| Desc here |
| Agreement Purchase Order |
| Desc here |
| Agreement Price Level |
| Desc here |
| Agreement Billing Total |
| Desc here |
| Agreement Revenues Total |
| Desc here |
| Agreement Def Revenues Total |
| Desc here |
| Agreement Renewable |
| Desc here |
| Agreement Renew As |
| Desc here |
| Agreement Renewal Text |
| Desc here |
| Agreement Renewal Months |
| Desc here |
| Agreement Renewal Method |
| Desc here |
| Agreement Auto Renew % |
| Desc here |
| Agreement Renewal Amount |
| Desc here |
| Agreement Last Increase |
| Desc here |
| Agreement Gross Profit Contract Term to Date |
| Desc here |
| Agreement Gross Profit Contact Billed to Date |
| Desc here |
| Agreement Labor Hours Budget |
| Desc here |
| Agreement Labor Budget Hours Used to Date |
| Desc here |
| Agreement Hours Balance |
| Desc here |
| Agreement Labor Budget Used % |
| Desc here |
| Agreement Labor Budget Balance % |
| Desc here |
| Agreement Parts Budget |
| Desc here |
| Agreement Parts Billed to Date |
| Desc here |
| Agreement Parts Budget Balance |
| Desc here |
| Agreement Parts Budget Used % |
| Desc here |
| Agreement Parts Budget Balance % |
| Desc here |
| Planned Maintenance Type |
| Desc here |
| Planned Maintenance ID |
| Desc here |
| Planned Maintenance Description |
| Desc here |
| Material Group Code |
| Desc here |
| Planned Maintenance Task Code |
| Desc here |
| Mobile Data Entry Starts Here |
| Mobile Labor Transaction Entry - Servicer |
| Desc here |
| Mobile Labor Transaction Entry - Item |
| Desc here |
| Mobile Labor Transaction Entry - Item Description |
| Desc here |
| Mobile Labor Transaction Entry - Transaction Date |
| Desc here |
| Mobile Labor Transaction Entry - Start Time |
| Desc here |
| Mobile Labor Transaction Entry - End Time |
| Desc here |
| Mobile Labor Transaction Entry- Rate |
| Desc here |
| Mobile Labor Transaction Entry - Number of Units |
| Desc here |
| Mobile Labor Transaction Entry - Hidden |
| Desc here |
| Mobile Materials Transaction Entry - Servicer |
| Desc here |
| Mobile Materials Transaction Entry - Item |
| Desc here |
| Mobile Materials Transaction Entry - Description |
| Desc here |
| Mobile Materials Transaction Entry - Date |
| Desc here |
| Mobile Materials Transaction Entry - Number of Units |
| Desc here |
| Mobile Materials Transaction Entry - Price |
| Desc here |
| Mobile Materials Transaction Entry - Hidden |
| Desc here |
| Mobile Materials Transaction Entry - Vendor |
| Desc here |
| Received Time |
| Desc here |
| Transaction Description |
| Desc here |
| Cost Type (What is it) |
| Desc here |
| Transaction Covered |
| Desc here |
| Transaction Taxable |
| Desc here |
| Mobile Work Order View - Covered Labor |
| Desc here |
| Mobile Work Order View - Covered Parts |
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