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SVCONTHEGO is a completely integrated field service management software. It optimized your accounting, back office, and mobile systems so your servicer enterprise can work more efficiently and achieve greater profitability.
To learn how to get the most out of your SVCONTHEGO system, continue reading this user manual.
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Setting Up SVCONTHEGO After you have pulled data into your SVCONTHEGO software from your ERP system, you will be taken through the Setup Wizard. The Setup Wizard will walk you through the initial setup of the Financial, Equipment Tracking, Transactional items, and Operational Items that will be needed to allow you to begin utilizing your SVCONTHEGO system. VIP Dashboard Service optimization is key when you need to be able to schedule and complete multiple service calls in multiple locations in the same day. It allows for more jobs to be don in a day while lowering costs and increasing profitability. Productivity increases when less time is spend digging for customer date, having to make additional stops for parts, and invoicing completed jobs is automated. Customers as well as technicians love well-planned, fast services. Search The search feature is used to filter records. Customer - Search and edit customer records. Sites - Search and edit site records. Jobs - Search and edit job records Equipment - Search and edit equipment records Company Reps - Search and edit company representatives, such as Salesperson, Account Managers, etc. Contact - Search and edit Customer and Site contacts. Dispatch Unlimited customizable Call and Dispatch boards provide the ability to manage jobs. Customizations include Grid Format, Record Filters and Color Display, Filter by Chain, Customer, Priority, Salesperson, Servicer, Service Type, Status Code and Job Type. Call Central - Provides a list of jobs in a customizable grid format. Dispatch Boards - Provides a list of jobs by Month, Week or Day. Invoice
Equipment
Agreements
Reports
Mobile
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