Difference between revisions of "Daily Call Center"

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| colspan="4" | [[File:DailyCallCenter1.png|DailyCallCenter1.png]]
 
| colspan="4" | [[File:DailyCallCenter1.png|DailyCallCenter1.png]]
 
 
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| class="navigationTitles" colspan="4" | Navigation
 
| class="navigationTitles" colspan="4" | Navigation
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| colspan="4" style="width: 265px;" | Once a job is selected the job management buttons are available for use.
 
| colspan="4" style="width: 265px;" | Once a job is selected the job management buttons are available for use.
 
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| colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span>[[Job_Management|Job]]
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| colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span>[[Job_Management|Job Link]] - Links to the selected job for a complete view of the job details.
 
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| colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span>&nbsp;Transactions Management
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| colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span>&nbsp;Transactions Button - Opens the transactions entry form. 
 
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| colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span>&nbsp;History
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| colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span>&nbsp;History Button - Opens the job history form.
 
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| colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span>&nbsp;Map
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| colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span>&nbsp;Map - Opens a map that displays the site location.
 
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| colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span>&nbsp;Dispatch Card
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| colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span>&nbsp;Timer - Starts/Stops the timer for the selected job.
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| colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span>&nbsp;Send to Mobile
 
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| colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span>&nbsp;Timer
 
 
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| &nbsp;
 
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| &nbsp;
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| colspan="4" | [[File:CallCentraldrop ccexpress.png|CallCentraldrop ccexpress.png]]
 
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| class="navigationTitles" colspan="4" | Overview
 
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| colspan="4" style="width: 265px;" | The drop-list provides more board and job options.
 
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| colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span>&nbsp;Create a New Service Job
 
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| colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span>&nbsp;Print the board
 
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| colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span>&nbsp;Perform Form Maintenance
 
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| colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span>&nbsp;Shift the Schedule for the board
 
 
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| &nbsp;
 
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| class="headerMainTitles" colspan="6" id="globalChange" | Global Change
 
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| colspan="4" | [[File:CallCentralGlobal 1400x346.png|Global Change]]
 
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| class="navigationTitles" colspan="4" | Navigation
 
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| colspan="4" style="width: 265px;" | Select Dispatch > Call Central > Select more than one job.
 
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| class="navigationTitles" colspan="4" | Overview
 
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| colspan="4" style="width: 265px;" | The Global Change feature provides the ability to change options for a list of selected jobs.
 
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| colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span>&nbsp;Change status code
 
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| colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span>&nbsp;Change servicer
 
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| colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span>&nbsp;Change schedule date
 
 
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Revision as of 10:16, 18 April 2024

DailyCallCenter1.png
Select Dispatch > Daily Call Center
Daily Call Center boards are used to manage jobs by dispatch card. The boards are customizable.
 Unlimited Forms
 Custom Filters
 Color indication by Job Types, Service Types, Priorities, due dates and times.
 Clone boards
 Private or shared boards
       
DailyCallCenter.png
Once a job is selected the job management buttons are available for use.
Job Link - Links to the selected job for a complete view of the job details.
 Transactions Button - Opens the transactions entry form.
 History Button - Opens the job history form.
 Map - Opens a map that displays the site location.
 Timer - Starts/Stops the timer for the selected job.