Difference between revisions of "Daily Call Center"
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| colspan="4" | [[File:DailyCallCenter.png|DailyCallCenter.png]] | | colspan="4" | [[File:DailyCallCenter.png|DailyCallCenter.png]] | ||
|- | |- | ||
| − | | class="navigationTitles" colspan="4" | | + | | class="navigationTitles" colspan="4" | Buttons and Links |
|- | |- | ||
| colspan="4" style="width: 265px;" | Once a job is selected the job management buttons are available for use. | | colspan="4" style="width: 265px;" | Once a job is selected the job management buttons are available for use. | ||
|- | |- | ||
| − | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span>[[Job_Management|Job Link]] - Links to the selected job for a complete view of the job details. | + | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span>[[Job_Management| Job Link]] - Links to the selected job for a complete view of the job details. |
|- | |- | ||
| − | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Transactions Button - Opens the transactions entry form. | + | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Transactions Button - Opens the transactions entry form. |
|- | |- | ||
| − | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> History Button - Opens the job history form. | + | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> History Button - Opens the job history form. |
|- | |- | ||
| − | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Map - Opens a map that displays the site location. | + | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Map - Opens a map that displays the site location. |
|- | |- | ||
| colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Timer - Starts/Stops the timer for the selected job. | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Timer - Starts/Stops the timer for the selected job. | ||
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| | | | ||
| + | |- | ||
| + | | colspan="4" | [[File:DailyCallCenter.png|DailyCallCenter.png]] | ||
| + | |- | ||
| + | | class="navigationTitles" colspan="4" | Reportable Indicators | ||
| + | |- | ||
| + | | class="navigationTitles" colspan="4" | When clicked, each indicator opens a corresponding report. | ||
| + | |- | ||
| + | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Unassigned Jobs - Counts jobs not assigned to a servicer. | ||
| + | |- | ||
| + | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Total Work Hours - The number of servicers on the board multiplied by the number of hours on the board. | ||
| + | |- | ||
| + | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Total Allocated Hours - Of the total work hours, the number that have been allocated to jobs. | ||
| + | |- | ||
| + | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Efficiency Percentage - The percentage of total hours allocated to jobs. | ||
| + | |- | ||
| + | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Arrival Time Exceeded - The number of jobs that have not arrived to the job site in a timely manner. | ||
| + | |- | ||
| + | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Jobs Enroute - The number of servicers that are enroute to the job site. | ||
| + | |- | ||
| + | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Jobs on Site - The number of servicers that are on a job site. | ||
| + | |- | ||
| + | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Jobs Field Complete - The number of jobs that have been marked with the status code Field Complete. | ||
|- | |- | ||
| | | | ||
Revision as of 14:39, 18 April 2024
| |||
| Navigation | |||
| Select Dispatch > Daily Call Center | |||
| Overview | |||
| Daily Call Center boards are used to manage jobs by dispatch card. The boards are customizable. | |||
| • Unlimited Forms | |||
| • Custom Filters | |||
| • Color indication by Job Types, Service Types, Priorities, due dates and times. | |||
| • Clone boards | |||
| • Private or shared boards | |||
| |||
| Buttons and Links | |||
| Once a job is selected the job management buttons are available for use. | |||
| • Job Link - Links to the selected job for a complete view of the job details. | |||
| • Transactions Button - Opens the transactions entry form. | |||
| • History Button - Opens the job history form. | |||
| • Map - Opens a map that displays the site location. | |||
| • Timer - Starts/Stops the timer for the selected job. | |||
|
| |||
| Reportable Indicators | |||
| When clicked, each indicator opens a corresponding report. | |||
| • Unassigned Jobs - Counts jobs not assigned to a servicer. | |||
| • Total Work Hours - The number of servicers on the board multiplied by the number of hours on the board. | |||
| • Total Allocated Hours - Of the total work hours, the number that have been allocated to jobs. | |||
| • Efficiency Percentage - The percentage of total hours allocated to jobs. | |||
| • Arrival Time Exceeded - The number of jobs that have not arrived to the job site in a timely manner. | |||
| • Jobs Enroute - The number of servicers that are enroute to the job site. | |||
| • Jobs on Site - The number of servicers that are on a job site. | |||
| • Jobs Field Complete - The number of jobs that have been marked with the status code Field Complete. | |||
