Difference between revisions of "Daily Call Center"

Revision as of 09:52, 10 July 2024


Navigation
Select Dispatch > Daily Call Center
Overview
Daily Call Center boards are used to manage jobs by dispatch card. The boards are customizable.
• Unlimited Forms
• Custom Filters
• Color indication by Job Types, Service Types, Priorities, due dates and times.
• Clone boards
• Private or shared boards


Buttons and Links
Once a job is selected the job management buttons are available for use.
• Job Link - Links to the selected job for a complete view of the job details.
• Transactions Button - Opens the transactions entry form.
• History Button - Opens the job history form.
• Map - Opens a map that displays the site location.
• Timer - Starts/Stops the timer for the selected job.

Reportable Indicators
When clicked, each indicator opens a corresponding report.
• Unassigned Jobs - Counts jobs not assigned to a servicer.
• Total Work Hours - The number of servicers on the board multiplied by the number of hours on the board.
• Total Allocated Hours - Of the total work hours, the number that have been allocated to jobs.
• Efficiency Percentage - The percentage of total hours allocated to jobs.
• Arrival Time Exceeded - The number of jobs that have not arrived to the job site in a timely manner.
• Jobs Enroute - The number of servicers that are enroute to the job site.
• Jobs on Site - The number of servicers that are on a job site.
• Jobs Field Complete - The number of jobs that have been marked with the status code Field Complete.

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