Difference between revisions of "Daily Call Center"
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| colspan="4" | [[File:DailyCallCenter1.png|DailyCallCenter1.png]] | | colspan="4" | [[File:DailyCallCenter1.png|DailyCallCenter1.png]] | ||
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| class="navigationTitles" colspan="4" | Navigation | | class="navigationTitles" colspan="4" | Navigation | ||
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| class="navigationTitles" colspan="4" | Overview | | class="navigationTitles" colspan="4" | Overview | ||
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| − | | colspan="4" style="width: 265px;" | Call | + | | colspan="4" style="width: 265px;" | Daily Call Center boards are used to manage jobs by dispatch card. The boards are customizable. |
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| colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Unlimited Forms | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Unlimited Forms | ||
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| colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Custom Filters | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Custom Filters | ||
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| − | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Color indication by | + | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Color indication by Job Types, Service Types, Priorities, due dates and times. |
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| colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Clone boards | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Clone boards | ||
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| − | | colspan="4" | [[File: | + | | colspan="4" | [[File:DailyCallCenter.png|DailyCallCenter.png]] |
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| class="navigationTitles" colspan="4" | Overview | | class="navigationTitles" colspan="4" | Overview | ||
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| colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span>[[Job_Management|Job]] | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span>[[Job_Management|Job]] | ||
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| − | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Transactions | + | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Transactions Management |
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| colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> History | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> History | ||
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| colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Send to Mobile | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Send to Mobile | ||
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| colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Timer | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Timer | ||
Revision as of 14:11, 18 April 2024
| |||||
| Navigation | |||||
| Select Dispatch > Daily Call Center | |||||
| Overview | |||||
| Daily Call Center boards are used to manage jobs by dispatch card. The boards are customizable. | |||||
| • Unlimited Forms | |||||
| • Custom Filters | |||||
| • Color indication by Job Types, Service Types, Priorities, due dates and times. | |||||
| • Clone boards | |||||
| • Private or shared boards | |||||
| |||||
| Overview | |||||
| Once a job is selected the job management buttons are available for use. | |||||
| •Job | |||||
| • Transactions Management | |||||
| • History | |||||
| • Map | |||||
| • Dispatch Card | |||||
| • Send to Mobile | |||||
| • Timer | |||||
| |||||
| Overview | |||||
| The drop-list provides more board and job options. | |||||
| • Create a New Service Job | |||||
| • Print the board | |||||
| • Perform Form Maintenance | |||||
| • Shift the Schedule for the board | |||||
| Global Change | |||||
| |||||
| Navigation | |||||
| Select Dispatch > Call Central > Select more than one job. | |||||
| Overview | |||||
| The Global Change feature provides the ability to change options for a list of selected jobs. | |||||
| • Change status code | |||||
| • Change servicer | |||||
| • Change schedule date | |||||
