Difference between revisions of "Daily Call Center"

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| colspan="4" | [[File:DailyCallCenter1.png|DailyCallCenter1.png]]
 
| colspan="4" | [[File:DailyCallCenter1.png|DailyCallCenter1.png]]
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| class="navigationTitles" colspan="4" | Navigation
 
| class="navigationTitles" colspan="4" | Navigation
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| colspan="4" style="width: 265px;" | Once a job is selected the job management buttons are available for use.
 
| colspan="4" style="width: 265px;" | Once a job is selected the job management buttons are available for use.
 
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| colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span>[[Job_Management|Job]]
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| colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span>[[Job_Management|Job Link]] - Links to the selected job for a complete view of the job details.
 
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| colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span>&nbsp;Transactions Management
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| colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span>&nbsp;Transactions Button - Opens the transactions entry form. 
 
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| colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span>&nbsp;History
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| colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span>&nbsp;History Button - Opens the job history form.
 
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| colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span>&nbsp;Map
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| colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span>&nbsp;Map - Opens a map that displays the site location.
 
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| colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span>&nbsp;Dispatch Card
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| colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span>&nbsp;Timer - Starts/Stops the timer for the selected job.
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| colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span>&nbsp;Send to Mobile
 
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| colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span>&nbsp;Timer
 
 
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| colspan="4" | [[File:CallCentraldrop ccexpress.png|CallCentraldrop ccexpress.png]]
 
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| class="navigationTitles" colspan="4" | Overview
 
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| colspan="4" style="width: 265px;" | The drop-list provides more board and job options.
 
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| colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span>&nbsp;Create a New Service Job
 
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| colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span>&nbsp;Print the board
 
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| colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span>&nbsp;Perform Form Maintenance
 
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| colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span>&nbsp;Shift the Schedule for the board
 
 
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| class="headerMainTitles" colspan="6" id="globalChange" | Global Change
 
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| colspan="4" | [[File:CallCentralGlobal 1400x346.png|Global Change]]
 
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| class="navigationTitles" colspan="4" | Navigation
 
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| colspan="4" style="width: 265px;" | Select Dispatch > Call Central > Select more than one job.
 
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| class="navigationTitles" colspan="4" | Overview
 
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| colspan="4" style="width: 265px;" | The Global Change feature provides the ability to change options for a list of selected jobs.
 
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| colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span>&nbsp;Change status code
 
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| colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span>&nbsp;Change servicer
 
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| colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span>&nbsp;Change schedule date
 
 
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Revision as of 14:16, 18 April 2024

DailyCallCenter1.png
Select Dispatch > Daily Call Center
Daily Call Center boards are used to manage jobs by dispatch card. The boards are customizable.
• Unlimited Forms
• Custom Filters
• Color indication by Job Types, Service Types, Priorities, due dates and times.
• Clone boards
• Private or shared boards
       
DailyCallCenter.png
Once a job is selected the job management buttons are available for use.
•Job Link - Links to the selected job for a complete view of the job details.
• Transactions Button - Opens the transactions entry form.
• History Button - Opens the job history form.
• Map - Opens a map that displays the site location.
• Timer - Starts/Stops the timer for the selected job.