Daily Call Center

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Overview
Daily Call Center boards are used to manage jobs by dispatch card. The boards are customizable.
• Unlimited Forms
• Custom Filters
• Color indication by Job Types, Service Types, Priorities, due dates and times.
• Clone boards
• Private or shared boards
Buttons and Links
Once a job is selected the job management buttons are available for use.
• Job Link - Links to the selected job for a complete view of the job details.
• Transactions Button - Opens the transactions entry form.
• History Button - Opens the job history form.
• Map - Opens a map that displays the site location.
• Timer - Starts/Stops the timer for the selected job.
Reportable Indicators
When clicked, each indicator opens a corresponding report.
• Unassigned Jobs - Counts jobs not assigned to a servicer.
• Total Work Hours - The number of servicers on the board multiplied by the number of hours on the board.
• Total Allocated Hours - Of the total work hours, the number that have been allocated to jobs.
• Efficiency Percentage - The percentage of total hours allocated to jobs.
• Arrival Time Exceeded - The number of jobs for the listed servicers that not in a the status assigned to “On Site” or later in the workflow that are beyond the scheduled date and time.
• Jobs Enroute - The number of jobs for the listed servicers that are in the status that is designated as the “Enroute” status.
• Jobs on Site - The number of jobs for the listed servicers that are in the status that is designated as the “On Site” status.
• Jobs Field Complete - The number of jobs that have been marked with the status code Field Complete.
Map
Map
Buttons
Overview
• Unassigned
• Job Management
• Maintenance
• Shift Schedule
• Call Center Map
Unassigned Jobs
Call Details
Call Notes
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Schedule Time Off