Difference between revisions of "Call Central"
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| colspan="4" | [[File:CallCentral ccexpress.png|CallCentral ccexpress.png]] | | colspan="4" | [[File:CallCentral ccexpress.png|CallCentral ccexpress.png]] | ||
|- | |- | ||
| − | | | + | | class="navigationTitles" colspan="4" | Navigation |
| − | | | + | |- |
| − | | | + | | colspan="4" style="width: 265px;" | Select Dispatch > Call Central |
| − | | | + | |- |
| + | | class="navigationTitles" colspan="4" | Overview | ||
| + | |- | ||
| + | | colspan="4" style="width: 265px;" | Call Central call boards are used to manage jobs by dispatch card. The boards are customizable. | ||
| + | |- | ||
| + | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Unlimited Forms | ||
| + | |- | ||
| + | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Custom Filters | ||
| + | |- | ||
| + | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Color indication by job status | ||
| + | |- | ||
| + | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Customize grid columns | ||
| + | |- | ||
| + | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Clone boards | ||
| + | |- | ||
| + | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Private or shared boards | ||
|- | |- | ||
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| Line 15: | Line 30: | ||
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| colspan="4" | [[File:CallCentral sel ccexpress.png|CallCentral sel ccexpress.png]] | | colspan="4" | [[File:CallCentral sel ccexpress.png|CallCentral sel ccexpress.png]] | ||
| + | |- | ||
| + | | class="navigationTitles" colspan="4" | Overview | ||
| + | |- | ||
| + | | colspan="4" style="width: 265px;" | Once a job is selected the job management buttons are available for use. | ||
| + | |- | ||
| + | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span>[[Job_Management|Job]] | ||
| + | |- | ||
| + | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Transactions | ||
| + | |- | ||
| + | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span>[[Site_Management|Site]] | ||
| + | |- | ||
| + | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> History | ||
| + | |- | ||
| + | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Map | ||
| + | |- | ||
| + | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Dispatch Card | ||
| + | |- | ||
| + | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Send to Mobile | ||
| + | |- | ||
| + | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Mail To | ||
| + | |- | ||
| + | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Timer | ||
|- | |- | ||
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| | | | ||
| | | | ||
| + | |- | ||
| + | | colspan="4" | [[File:CallCentraldrop ccexpress.png|CallCentraldrop ccexpress.png]] | ||
| + | |- | ||
| + | | class="navigationTitles" colspan="4" | Overview | ||
| + | |- | ||
| + | | colspan="4" style="width: 265px;" | The drop-list provides more board and job options. | ||
| + | |- | ||
| + | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Create a New Service Job | ||
| + | |- | ||
| + | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Print the board | ||
| + | |- | ||
| + | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Perform Form Maintenance | ||
| + | |- | ||
| + | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Shift the Schedule for the board | ||
|- | |- | ||
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|- | |- | ||
| − | | colspan=" | + | | class="headerMainTitles" colspan="6" id="globalChange" | Global Change |
|- | |- | ||
| − | | | + | | colspan="4" | [[File:CallCentralGlobal 1400x346.png|Global Change]] |
| − | | | + | |- |
| − | | | + | | class="navigationTitles" colspan="4" | Navigation |
| − | | | + | |- |
| + | | colspan="4" style="width: 265px;" | Select Dispatch > Call Central > Select more than one job. | ||
| + | |- | ||
| + | | class="navigationTitles" colspan="4" | Overview | ||
| + | |- | ||
| + | | colspan="4" style="width: 265px;" | The Global Change feature provides the ability to change options for a list of selected jobs. | ||
| + | |- | ||
| + | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Change status code | ||
| + | |- | ||
| + | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Change servicer | ||
|- | |- | ||
| − | | | + | | colspan="4" style="width: 265px;" | <span style="font-size:large;">•</span> Change schedule date |
| − | | | ||
| − | |||
| − | |||
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| − | | | + | | class="navigationTitles" colspan="4" | [[Shift_Schedule|Shift Schedule]] |
| − | | | ||
| − | | | ||
| − | |||
|- | |- | ||
| − | | | + | | This feature moves all jobs on the selected board to the date selected in the Date field. Click the link above for more information |
| − | |||
| − | |||
| − | |||
|- | |- | ||
| | | | ||
Latest revision as of 06:24, 19 July 2024
| |||||
| Navigation | |||||
| Select Dispatch > Call Central | |||||
| Overview | |||||
| Call Central call boards are used to manage jobs by dispatch card. The boards are customizable. | |||||
| • Unlimited Forms | |||||
| • Custom Filters | |||||
| • Color indication by job status | |||||
| • Customize grid columns | |||||
| • Clone boards | |||||
| • Private or shared boards | |||||
| |||||
| Overview | |||||
| Once a job is selected the job management buttons are available for use. | |||||
| •Job | |||||
| • Transactions | |||||
| •Site | |||||
| • History | |||||
| • Map | |||||
| • Dispatch Card | |||||
| • Send to Mobile | |||||
| • Mail To | |||||
| • Timer | |||||
| |||||
| Overview | |||||
| The drop-list provides more board and job options. | |||||
| • Create a New Service Job | |||||
| • Print the board | |||||
| • Perform Form Maintenance | |||||
| • Shift the Schedule for the board | |||||
| Global Change | |||||
| |||||
| Navigation | |||||
| Select Dispatch > Call Central > Select more than one job. | |||||
| Overview | |||||
| The Global Change feature provides the ability to change options for a list of selected jobs. | |||||
| • Change status code | |||||
| • Change servicer | |||||
| • Change schedule date | |||||
| Shift Schedule | |||||
| This feature moves all jobs on the selected board to the date selected in the Date field. Click the link above for more information | |||||
