Difference between revisions of "Daily Call Center"
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Revision as of 09:58, 18 April 2024
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| Navigation | |||||
| Select Dispatch > Daily Call Center | |||||
| Overview | |||||
| Call Central call boards are used to manage jobs by dispatch card. The boards are customizable. | |||||
| • Unlimited Forms | |||||
| • Custom Filters | |||||
| • Color indication by job status | |||||
| • Customize grid columns | |||||
| • Clone boards | |||||
| • Private or shared boards | |||||
| |||||
| Overview | |||||
| Once a job is selected the job management buttons are available for use. | |||||
| •Job | |||||
| • Transactions | |||||
| •Site | |||||
| • History | |||||
| • Map | |||||
| • Dispatch Card | |||||
| • Send to Mobile | |||||
| • Mail To | |||||
| • Timer | |||||
| |||||
| Overview | |||||
| The drop-list provides more board and job options. | |||||
| • Create a New Service Job | |||||
| • Print the board | |||||
| • Perform Form Maintenance | |||||
| • Shift the Schedule for the board | |||||
| Global Change | |||||
| |||||
| Navigation | |||||
| Select Dispatch > Call Central > Select more than one job. | |||||
| Overview | |||||
| The Global Change feature provides the ability to change options for a list of selected jobs. | |||||
| • Change status code | |||||
| • Change servicer | |||||
| • Change schedule date | |||||
