Difference between revisions of "Setting Up SVCONTHEGO"
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{| border="0" cellpadding="1" cellspacing="1" style="width: 1400px;" | {| border="0" cellpadding="1" cellspacing="1" style="width: 1400px;" | ||
|- | |- | ||
| − | | [[File: | + | | [[File:SetupPanel1.jpg|SetupPanel1.jpg]] |
|- | |- | ||
| class="navigationTitles" colspan="4" | Navigation | | class="navigationTitles" colspan="4" | Navigation | ||
|- | |- | ||
| − | | colspan="4" style="width: 265px;" | To access Setup, select the COG located at the top right of the | + | | colspan="4" style="width: 265px;" | To access Setup, select the COG located at the top right of the Menu Bar > Setup |
|- | |- | ||
| colspan="4" style="width: 265px;" | | | colspan="4" style="width: 265px;" | | ||
|- | |- | ||
| − | | <div class="headerMainTitles"> | + | | <div class="headerMainTitles">Maintenance</div> |
| + | |- | ||
| + | | class="navigationTitles" colspan="4" | Overview - Maintenance | ||
|- | |- | ||
| − | | | + | | colspan="4" style="width: 265px;" | These features are used to maintain synchronization with the EPR systems. |
|- | |- | ||
| − | | | + | | |
| + | |- | ||
| + | | [[Email_Settings|Email Settings]] | ||
|- | |- | ||
| − | | | + | | Used to maintain the email settings. |
|- | |- | ||
| | | | ||
|- | |- | ||
| − | | [[ | + | | [[Software_Update|Software Update]] |
| + | |- | ||
| + | | Used to update the software records from the ERP system. | ||
| + | |- | ||
| + | | <div class="headerMainTitles">Job Setup</div> | ||
| + | |- | ||
| + | | class="navigationTitles" colspan="4" | Overview - Job Setup | ||
|- | |- | ||
| − | | | + | | colspan="4" style="width: 265px;" | The job setup section contains those items that are used when adding and editing jobs. |
|- | |- | ||
| | | | ||
| Line 63: | Line 73: | ||
|- | |- | ||
| <div class="headerMainTitles">Equipment Setup</div> | | <div class="headerMainTitles">Equipment Setup</div> | ||
| − | |||
| − | |||
|- | |- | ||
| class="navigationTitles" colspan="4" | Overview - Equipment Setup | | class="navigationTitles" colspan="4" | Overview - Equipment Setup | ||
| Line 92: | Line 100: | ||
| [[Product_Lines|Product Lines]] | | [[Product_Lines|Product Lines]] | ||
|- | |- | ||
| − | | | + | | Product lines are used to organize and identify equipment. |
|- | |- | ||
| | | | ||
| Line 103: | Line 111: | ||
|- | |- | ||
| <div class="headerMainTitles">Site Setup</div> | | <div class="headerMainTitles">Site Setup</div> | ||
| − | |||
| − | |||
|- | |- | ||
| class="navigationTitles" colspan="4" | Overview - Site Setup | | class="navigationTitles" colspan="4" | Overview - Site Setup | ||
|- | |- | ||
| − | | colspan="4" style="width: 265px;" | | + | | colspan="4" style="width: 265px;" | These features are used when adding new sites, editing existing sites. |
|- | |- | ||
| | | | ||
| Line 114: | Line 120: | ||
| [[Site_Types|Site Types]] | | [[Site_Types|Site Types]] | ||
|- | |- | ||
| − | | | + | | Site types is an organizational tool. |
|- | |- | ||
| | | | ||
| Line 120: | Line 126: | ||
| [[Chains|Chains]] | | [[Chains|Chains]] | ||
|- | |- | ||
| − | | | + | | Sites can be assigned to chains. |
|- | |- | ||
| | | | ||
| Line 126: | Line 132: | ||
| [[Price_Levels|Price Levels]] | | [[Price_Levels|Price Levels]] | ||
|- | |- | ||
| − | | | + | | Sites can have varied pricing using price levels. |
|- | |- | ||
| | | | ||
|- | |- | ||
| − | | <div class="headerMainTitles"> | + | | <div class="headerMainTitles">Servicer Setup</div> |
|- | |- | ||
| − | | | + | | class="navigationTitles" colspan="4" | Overview - Servicer Setup |
|- | |- | ||
| − | + | | colspan="4" style="width: 265px;" | These features are used to establish the workforce. | |
| − | |||
| − | | colspan="4" style="width: 265px;" | | ||
|- | |- | ||
| | | | ||
|- | |- | ||
| − | | [[ | + | | [[Workforce|Workforce]] |
|- | |- | ||
| − | | | + | | This feature is used to manage servicers. |
|- | |- | ||
| | | | ||
|- | |- | ||
| − | | [[ | + | | [[Qualifications|Qualifications]] |
|- | |- | ||
| − | | | + | | This feature is used to establish servicer qualifications. |
|- | |- | ||
| | | | ||
|- | |- | ||
| − | | [[ | + | | [[Territories|Territories]] |
| − | |||
| − | |||
|- | |- | ||
| − | | | + | | The territories feature is used to establish work territories, which can be assigned to servicers. |
|- | |- | ||
| | | | ||
|- | |- | ||
| − | + | | [[Scheduling|Scheduling]] | |
| − | |||
| − | | [[ | ||
|- | |- | ||
| − | | | + | | The scheduling feature provides the ability to schedule time off for servicers. |
| − | |||
| − | |||
|- | |- | ||
| | | | ||
|- | |- | ||
| − | | | + | | <div class="headerMainTitles">Agreement Setup</div> |
|- | |- | ||
| − | | | + | | class="navigationTitles" colspan="4" | Overview - Agreement Setup |
|- | |- | ||
| − | | | + | | colspan="4" style="width: 265px;" | These features are used for agreement management. |
| − | |||
| − | |||
| − | |||
| − | |||
|- | |- | ||
| | | | ||
|- | |- | ||
| − | | [[ | + | | [[Renewal_Text_Codes|Renewal Text Codes]] |
|- | |- | ||
| − | | | + | | Renewal text codes are used to establish the text that will display on an agreement renewal invoice. |
|- | |- | ||
| | | | ||
|- | |- | ||
| − | + | | [[Agreement_Types|Agreement Types]] | |
| − | |||
| − | | [[ | ||
| − | |||
| − | |||
|- | |- | ||
| − | | | + | | Agreement types are used to setup new agreement defaults. The setting here will be assigned to a new agreement that is using the agreement type. |
|- | |- | ||
| | | | ||
|- | |- | ||
| − | | [[ | + | | [[Allocations|Allocations]] |
|- | |- | ||
| − | | | + | | The allocations feature is used to establish general ledger allocations. The allocation includes the accounts and amount. |
|- | |- | ||
| | | | ||
|- | |- | ||
| − | | | + | | <div class="headerMainTitles">Planned Maintenance</div> |
|- | |- | ||
| − | | | + | | class="navigationTitles" colspan="4" | Overview - Planned Maintenance Setup |
|- | |- | ||
| − | | | + | | colspan="4" style="width: 265px;" | These features are used for setting up items that assist in creating planned maintenance schedules. |
| − | | | ||
| − | |||
| − | |||
| − | |||
|- | |- | ||
| | | | ||
|- | |- | ||
| − | | [[ | + | | [[Material_Group_Codes|Material Group Codes]] |
|- | |- | ||
| − | | | + | | Material group codes are used to group materials. Grouping materials provides the ability to more easily assign materials to schedules. |
|- | |- | ||
| | | | ||
|- | |- | ||
| − | | | + | | Reporting Groups |
|- | |- | ||
| − | | | + | | Reporting groups are used to organized schedules for reporting purposes. |
|- | |- | ||
| | | | ||
|- | |- | ||
| − | | [[ | + | | [[Task_Codes|Task Codes]] |
|- | |- | ||
| − | | | + | | Task codes are used to establish a list of materials that will be used when creating new planned maintenance jobs. |
|- | |- | ||
| | | | ||
|- | |- | ||
| − | | [[ | + | | [[Schedule_Types|Schedule Types]] |
|- | |- | ||
| − | | | + | | PM Schedule Types are used to manage defaults values that are assigned when creating new PM Schedules. |
|- | |- | ||
| | | | ||
|- | |- | ||
| − | | | + | | <div class="headerMainTitles">OSP | Mobile</div> |
|- | |- | ||
| − | | | + | | class="navigationTitles" colspan="4" | Overview - OSP|Mobile Setup |
|- | |- | ||
| − | | | + | | colspan="4" style="width: 265px;" | These features relate to the use of the mobile system. |
| − | | | ||
| − | |||
| − | |||
| − | |||
|- | |- | ||
| | | | ||
|- | |- | ||
| − | | [[ | + | | [[Dispatch_Batch_Management|Dispatch Batch Management]] |
|- | |- | ||
| − | | | + | | Jobs can be grouped by batch. This provides the managers ability to review and post jobs by batch. |
|- | |- | ||
| | | | ||
|- | |- | ||
| − | | [[ | + | | [[Form_Management|Form Management]] |
|- | |- | ||
| − | | | + | | All mobile forms share the same parameters and settings. A manager uses this feature to manage the main board. Changes to the main board automatically affect all mobile boards. |
|- | |- | ||
| | | | ||
|- | |- | ||
| − | | [[ | + | | [[Categories|Categories]] |
|- | |- | ||
| − | | | + | | Category buttons are used to create hot buttons that are assigned by job type and service type. |
|- | |- | ||
| | | | ||
|- | |- | ||
| − | | [[ | + | | [[Mobile_Setup|Mobile Setup]] |
|- | |- | ||
| − | | | + | | This feature is used to manage mobile defaults and settings. |
|- | |- | ||
| | | | ||
|- | |- | ||
| − | | [[ | + | | [[Mobile_Hot_List|Mobile Hot List]] |
|- | |- | ||
| − | | | + | | Used to create and manage hot list buttons. Hot list buttons are grouped by transaction type, assigned to an item code and cost type, and can be assigned to a servicer. |
|- | |- | ||
| | | | ||
|- | |- | ||
| − | | [[ | + | | [[External_Forms_Management|External Forms Management]] |
|- | |- | ||
| − | | | + | | This feature is used to create and manage custom forms, with custom fields. These forms can be attached at the job, work order or dispatch level. |
|- | |- | ||
| | | | ||
|- | |- | ||
| − | | <div class="headerMainTitles"> | + | | <div class="headerMainTitles">Software Setup</div> |
|- | |- | ||
| − | + | | class="navigationTitles" colspan="4" | Overview - Software Setup | |
| − | |||
| − | | class="navigationTitles" colspan="4" | Overview - | ||
|- | |- | ||
| − | | colspan="4" style="width: 265px;" | | + | | colspan="4" style="width: 265px;" | Software setup is used to set software wide features. |
|- | |- | ||
| | | | ||
|- | |- | ||
| − | | [[ | + | | [[Defaults|Defaults]] |
|- | |- | ||
| − | | | + | | Software setup is used to set software defaults and settings. |
|- | |- | ||
| | | | ||
|- | |- | ||
| − | | [[ | + | | [[Task_Type_Maintenance|Task Type Maintenance]] |
|- | |- | ||
| − | | | + | | Task types are used to organize Tasks. |
|- | |- | ||
| | | | ||
|- | |- | ||
| − | + | | [[Note_Categories|Note Categories]] | |
| − | |||
| − | | [[ | ||
| − | |||
| − | |||
|- | |- | ||
| − | | | + | | Notes can be organized by category. |
|- | |- | ||
| | | | ||
|- | |- | ||
| − | | [[ | + | | [[Email_Types|Email Types]] |
|- | |- | ||
| − | | | + | | Email types are used to establish when an email should be used. |
|- | |- | ||
| | | | ||
|- | |- | ||
| − | | [[ | + | | [[Warehouse_Setup|Warehouse Setup]] |
|- | |- | ||
| − | | | + | | This feature display a list of warehouses. |
|- | |- | ||
| | | | ||
|- | |- | ||
| − | | [[ | + | | [[Contact_Types|Contact Types]] |
|- | |- | ||
| − | | | + | | Contact types are used to organize contacts. |
|- | |- | ||
| | | | ||
|- | |- | ||
| − | | [[ | + | | [[Job_Titles|Job Titles]] |
|- | |- | ||
| − | | | + | | Contacts are assigned job titles. This makes it easy to recognize their job responsibilities. |
|- | |- | ||
| | | | ||
|- | |- | ||
| − | | [[ | + | | [[Referral_Codes|Referral Codes]] |
|- | |- | ||
| − | | | + | | Referral codes are used to indicate from where the customer relationship originated. |
|- | |- | ||
| | | | ||
|- | |- | ||
| − | | [[ | + | | [[Inactive_Reasons|Inactive Reasons]] |
|- | |- | ||
| − | | | + | | Inactive reasons are used to indicate the reason a customer relationship has ended, |
|- | |- | ||
| | | | ||
|- | |- | ||
| − | | [[ | + | | [[Print_Options|Print Options]] |
|- | |- | ||
| − | | | + | | The print options feature is used to setup printing specific parameters as well as other print settings. For example, this is where the company logo is uploaded. |
|- | |- | ||
| | | | ||
|- | |- | ||
| − | | | + | | [[Grid_Setup|Grid Setup]] |
|- | |- | ||
| − | | | + | | The Grid Setup feature is used to format the display for customizable features; |
| − | |||
| − | |||
| − | |||
| − | |||
|- | |- | ||
| | | | ||
|- | |- | ||
| − | | | + | | <div class="headerMainTitles">Billing</div> |
|- | |- | ||
| − | | | + | | class="navigationTitles" colspan="4" | Overview - Billing |
|- | |- | ||
| | | | ||
|- | |- | ||
| − | | [[ | + | | [[Term_Codes|Term Codes]] |
|- | |- | ||
| − | | | + | | Term codes are used to establish the due date when billing. These records come directly from the ERP system, |
|- | |- | ||
| | | | ||
|- | |- | ||
| − | | [[ | + | | [[Payment_Types|Payment Types]] |
|- | |- | ||
| − | | | + | | Used to indication the type of payment. |
|- | |- | ||
| | | | ||
|- | |- | ||
| − | | [[ | + | | [[Tax_Management|Tax Management]] |
|- | |- | ||
| − | | | + | | This feature is display only. It contains tax codes and tax schedules. |
|- | |- | ||
| | | | ||
|- | |- | ||
| − | | | + | | [[Chart_of_Accounts|Chart of Accounts]] |
|- | |- | ||
| − | | | + | | List of accounts that can be used when creating allocations. However, not all of the accounts in the list are appropriate for this task. |
|- | |- | ||
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| Line 418: | Line 390: | ||
| | ||
| + | [[Category:Pages with broken file links]] | ||
Latest revision as of 10:06, 19 February 2025
| |||
| Navigation | |||
| To access Setup, select the COG located at the top right of the Menu Bar > Setup | |||
Maintenance
| |||
| Overview - Maintenance | |||
| These features are used to maintain synchronization with the EPR systems. | |||
| Email Settings | |||
| Used to maintain the email settings. | |||
| Software Update | |||
| Used to update the software records from the ERP system. | |||
Job Setup
| |||
| Overview - Job Setup | |||
| The job setup section contains those items that are used when adding and editing jobs. | |||
| Requests | |||
| The request defines the work requested by the customer. | |||
| Solutions | |||
| The solution used to resolve the request. | |||
| Status Codes | |||
| Status codes are used to move jobs through the work flow process. | |||
| Job Type Manager | |||
| Job types are used to organize jobs by type and service types. Job types are tied to the billing sales and cost accounts for transactions. | |||
| Item Maintenance | |||
| Item Maintenance is used to manage the items that are using to bill transactions. | |||
| Priority Code | |||
| Priority codes are used to establish the response time when scheduling jobs. | |||
Equipment Setup
| |||
| Overview - Equipment Setup | |||
| These setting assist in new equipment creation and management. | |||
| Manufacturers | |||
| Used to store a list of manufacturers that can be assigned to product lines. All manufacturers must be assigned to a product line. | |||
| Level Types | |||
| Use to store a list of levels for each model. *Optional | |||
| Equipment Types | |||
| This feature is used to establish the defaults and setting for use when adding and using equipment records. | |||
| Product Lines | |||
| Product lines are used to organize and identify equipment. | |||
| Positions/Locations | |||
| Product lines are used to organize equipment. | |||
Site Setup
| |||
| Overview - Site Setup | |||
| These features are used when adding new sites, editing existing sites. | |||
| Site Types | |||
| Site types is an organizational tool. | |||
| Chains | |||
| Sites can be assigned to chains. | |||
| Price Levels | |||
| Sites can have varied pricing using price levels. | |||
Servicer Setup
| |||
| Overview - Servicer Setup | |||
| These features are used to establish the workforce. | |||
| Workforce | |||
| This feature is used to manage servicers. | |||
| Qualifications | |||
| This feature is used to establish servicer qualifications. | |||
| Territories | |||
| The territories feature is used to establish work territories, which can be assigned to servicers. | |||
| Scheduling | |||
| The scheduling feature provides the ability to schedule time off for servicers. | |||
Agreement Setup
| |||
| Overview - Agreement Setup | |||
| These features are used for agreement management. | |||
| Renewal Text Codes | |||
| Renewal text codes are used to establish the text that will display on an agreement renewal invoice. | |||
| Agreement Types | |||
| Agreement types are used to setup new agreement defaults. The setting here will be assigned to a new agreement that is using the agreement type. | |||
| Allocations | |||
| The allocations feature is used to establish general ledger allocations. The allocation includes the accounts and amount. | |||
Planned Maintenance
| |||
| Overview - Planned Maintenance Setup | |||
| These features are used for setting up items that assist in creating planned maintenance schedules. | |||
| Material Group Codes | |||
| Material group codes are used to group materials. Grouping materials provides the ability to more easily assign materials to schedules. | |||
| Reporting Groups | |||
| Reporting groups are used to organized schedules for reporting purposes. | |||
| Task Codes | |||
| Task codes are used to establish a list of materials that will be used when creating new planned maintenance jobs. | |||
| Schedule Types | |||
| PM Schedule Types are used to manage defaults values that are assigned when creating new PM Schedules. | |||
OSP | Mobile
| |||
| Overview - OSP|Mobile Setup | |||
| These features relate to the use of the mobile system. | |||
| Dispatch Batch Management | |||
| Jobs can be grouped by batch. This provides the managers ability to review and post jobs by batch. | |||
| Form Management | |||
| All mobile forms share the same parameters and settings. A manager uses this feature to manage the main board. Changes to the main board automatically affect all mobile boards. | |||
| Categories | |||
| Category buttons are used to create hot buttons that are assigned by job type and service type. | |||
| Mobile Setup | |||
| This feature is used to manage mobile defaults and settings. | |||
| Mobile Hot List | |||
| Used to create and manage hot list buttons. Hot list buttons are grouped by transaction type, assigned to an item code and cost type, and can be assigned to a servicer. | |||
| External Forms Management | |||
| This feature is used to create and manage custom forms, with custom fields. These forms can be attached at the job, work order or dispatch level. | |||
Software Setup
| |||
| Overview - Software Setup | |||
| Software setup is used to set software wide features. | |||
| Defaults | |||
| Software setup is used to set software defaults and settings. | |||
| Task Type Maintenance | |||
| Task types are used to organize Tasks. | |||
| Note Categories | |||
| Notes can be organized by category. | |||
| Email Types | |||
| Email types are used to establish when an email should be used. | |||
| Warehouse Setup | |||
| This feature display a list of warehouses. | |||
| Contact Types | |||
| Contact types are used to organize contacts. | |||
| Job Titles | |||
| Contacts are assigned job titles. This makes it easy to recognize their job responsibilities. | |||
| Referral Codes | |||
| Referral codes are used to indicate from where the customer relationship originated. | |||
| Inactive Reasons | |||
| Inactive reasons are used to indicate the reason a customer relationship has ended, | |||
| Print Options | |||
| The print options feature is used to setup printing specific parameters as well as other print settings. For example, this is where the company logo is uploaded. | |||
| Grid Setup | |||
| The Grid Setup feature is used to format the display for customizable features; | |||
Billing
| |||
| Overview - Billing | |||
| Term Codes | |||
| Term codes are used to establish the due date when billing. These records come directly from the ERP system, | |||
| Payment Types | |||
| Used to indication the type of payment. | |||
| Tax Management | |||
| This feature is display only. It contains tax codes and tax schedules. | |||
| Chart of Accounts | |||
| List of accounts that can be used when creating allocations. However, not all of the accounts in the list are appropriate for this task. | |||
