Difference between revisions of "Setting Up SVCONTHEGO"

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{| border="0" cellpadding="1" cellspacing="1" style="width: 1400px;"
 
{| border="0" cellpadding="1" cellspacing="1" style="width: 1400px;"
 
|-
 
|-
| [[File:Setup1.jpg|Setup1.jpg]]
+
| [[File:SetupPanel1.jpg|SetupPanel1.jpg]]
 
|-
 
|-
 
| class="navigationTitles" colspan="4" | Navigation
 
| class="navigationTitles" colspan="4" | Navigation
 
|-
 
|-
| colspan="4" style="width: 265px;" | To access Setup, select the COG located at the top right of the window > Setup
+
| colspan="4" style="width: 265px;" | To access Setup, select the COG located at the top right of the Menu Bar > Setup
|-
 
| colspan="4" style="width: 265px;" |  
 
|-
 
| <div class="headerMainTitles">Job Setup</div>
 
|-
 
| [[File:SetupJobSetup ccexpress.png|SetupJobSetup ccexpress.png]]
 
 
|-
 
|-
 
| colspan="4" style="width: 265px;" | &nbsp;
 
| colspan="4" style="width: 265px;" | &nbsp;
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| [[Software_Update|Software Update]]
 
| [[Software_Update|Software Update]]
 
|-
 
|-
| Used to update the software records from the ERP system.  
+
| Used to update the software records from the ERP system.
&nbsp;
+
|-
 
+
| <div class="headerMainTitles">Job Setup</div>
 
|-
 
|-
 
| class="navigationTitles" colspan="4" | Overview - Job Setup
 
| class="navigationTitles" colspan="4" | Overview - Job Setup
 
|-
 
|-
 
| colspan="4" style="width: 265px;" | The job setup section contains those items that are used when adding and editing jobs.
 
| colspan="4" style="width: 265px;" | The job setup section contains those items that are used when adding and editing jobs.
|-
 
| &nbsp;
 
|-
 
| [[Actions|Actions]]
 
|-
 
| Actions are used to record actions performed during the work process.
 
 
|-
 
|-
 
| &nbsp;
 
| &nbsp;
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|-
 
|-
 
| <div class="headerMainTitles">Equipment Setup</div>  
 
| <div class="headerMainTitles">Equipment Setup</div>  
|-
 
| [[File:SetupEQ ccexpress.png|SetupEQ ccexpress.png]]
 
 
|-
 
|-
 
| class="navigationTitles" colspan="4" | Overview - Equipment Setup
 
| class="navigationTitles" colspan="4" | Overview - Equipment Setup
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| [[Product_Lines|Product Lines]]
 
| [[Product_Lines|Product Lines]]
 
|-
 
|-
| Desc Here
+
| Product lines are used to organize and identify equipment.
 
|-
 
|-
 
| &nbsp;
 
| &nbsp;
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|-
 
|-
 
| <div class="headerMainTitles">Site Setup</div>  
 
| <div class="headerMainTitles">Site Setup</div>  
|-
 
| [[File:SetupSites ccexpress.png|SetupSites ccexpress.png]]
 
 
|-
 
|-
 
| class="navigationTitles" colspan="4" | Overview - Site Setup
 
| class="navigationTitles" colspan="4" | Overview - Site Setup
 
|-
 
|-
| colspan="4" style="width: 265px;" | These features are used when adding new sites, editing existing sites and using sites.&nbsp;
+
| colspan="4" style="width: 265px;" | These features are used when adding new sites, editing existing sites.&nbsp;
 
|-
 
|-
 
| &nbsp;
 
| &nbsp;
Line 152: Line 136:
 
| &nbsp;
 
| &nbsp;
 
|-
 
|-
| <div class="headerMainTitles">Agreement Setup</div>  
+
| <div class="headerMainTitles">Servicer Setup</div>  
 
|-
 
|-
| [[File:SetupAgreements ccexpress.png|SetupAgreements ccexpress.png]]
+
| class="navigationTitles" colspan="4" | Overview - Servicer Setup
 
|-
 
|-
| class="navigationTitles" colspan="4" | Overview - Agreement Setup
+
| colspan="4" style="width: 265px;" | These features are used to establish the workforce.
|-
 
| colspan="4" style="width: 265px;" | These features are used for agreement management.&nbsp;
 
 
|-
 
|-
 
| &nbsp;
 
| &nbsp;
 
|-
 
|-
| [[Renewal_Text_Codes|Renewal Text Codes]]
+
| [[Workforce|Workforce]]
 
|-
 
|-
| Renewal text codes are used to establish the text that will display on an agreement renewal invoice.&nbsp;
+
| This feature is used to manage servicers.
 
|-
 
|-
 
| &nbsp;
 
| &nbsp;
 
|-
 
|-
| [[Agreement_Types|Agreement Types]]
+
| [[Qualifications|Qualifications]]
 
|-
 
|-
| Agreement types are used to setup new agreement defaults.&nbsp; The setting here will be assigned to a new agreement that is using the agreement type.&nbsp;
+
| This feature is used to establish servicer qualifications.
 
|-
 
|-
 
| &nbsp;
 
| &nbsp;
 
|-
 
|-
| [[Allocations|Allocations]]
+
| [[Territories|Territories]]
 
|-
 
|-
| The allocations feature is used to establish general ledger allocations.&nbsp; The allocation includes the accounts and amount.
+
| The territories feature is used to establish work territories, which can be assigned to servicers.
 
|-
 
|-
 
| &nbsp;
 
| &nbsp;
 +
|-
 +
| [[Scheduling|Scheduling]]
 +
|-
 +
| The scheduling feature provides the ability to schedule time off for servicers.
 
|-
 
|-
 
| &nbsp;
 
| &nbsp;
 
|-
 
|-
| <div class="headerMainTitles">Servicer Setup</div>  
+
| <div class="headerMainTitles">Agreement Setup</div>  
 
|-
 
|-
| [[File:SetupServicer ccexpress.png|SetupServicer ccexpress.png]]
+
| class="navigationTitles" colspan="4" | Overview - Agreement Setup
 
|-
 
|-
| class="navigationTitles" colspan="4" | Overview - Servicer Setup
+
| colspan="4" style="width: 265px;" | These features are used for agreement management.&nbsp;
|-
 
| colspan="4" style="width: 265px;" | These features are used to establish the workforce.
 
 
|-
 
|-
 
| &nbsp;
 
| &nbsp;
 
|-
 
|-
| [[Workforce|Workforce]]
+
| [[Renewal_Text_Codes|Renewal Text Codes]]
 
|-
 
|-
| This feature is used to manage servicers.
+
| Renewal text codes are used to establish the text that will display on an agreement renewal invoice.&nbsp;
 
|-
 
|-
 
| &nbsp;
 
| &nbsp;
 
|-
 
|-
| [[Qualifications|Qualifications]]
+
| [[Agreement_Types|Agreement Types]]
 
|-
 
|-
| This featurre is used to establish servicer qualifications.
+
| Agreement types are used to setup new agreement defaults.&nbsp; The setting here will be assigned to a new agreement that is using the agreement type.&nbsp;
 
|-
 
|-
 
| &nbsp;
 
| &nbsp;
 
|-
 
|-
| [[Territories|Territories]]
+
| [[Allocations|Allocations]]
 
|-
 
|-
| The territories feature is used to establish work territories, which can be assigned to servicers.
+
| The allocations feature is used to establish general ledger allocations.&nbsp; The allocation includes the accounts and amount.
 
|-
 
|-
 
| &nbsp;
 
| &nbsp;
 
|-
 
|-
| <div class="headerMainTitles">Software Setup</div>  
+
| <div class="headerMainTitles">Planned Maintenance</div>  
 
|-
 
|-
| [[File:Setup software ccexpress.png|Setup software ccexpress.png]]
+
| class="navigationTitles" colspan="4" | Overview - Planned Maintenance Setup
 
|-
 
|-
| class="navigationTitles" colspan="4" | Overview - Software Setup
+
| colspan="4" style="width: 265px;" | These features are used for setting up items that assist in creating planned maintenance schedules.
|-
 
| colspan="4" style="width: 265px;" | Software setup is used to set software wide features.
 
 
|-
 
|-
 
| &nbsp;
 
| &nbsp;
 
|-
 
|-
| [[Defaults|Defaults]]
+
| [[Material_Group_Codes|Material Group Codes]]
 
|-
 
|-
| Software setup is used to set software defaults and settings.&nbsp;
+
| Material group codes are used to group materials.&nbsp; Grouping materials provides the ability to more easily assign materials to schedules.
 
|-
 
|-
 
| &nbsp;
 
| &nbsp;
 
|-
 
|-
| [[Task_Type_Maintenance|Task Type Maintenance]]
+
| Reporting Groups
 
|-
 
|-
| Task types are used to organize Tasks.
+
| Reporting groups are used to organized schedules for reporting purposes.
 
|-
 
|-
 
| &nbsp;
 
| &nbsp;
 
|-
 
|-
| [[Note_Categories|Note Categories]]
+
| [[Task_Codes|Task Codes]]
 
|-
 
|-
| Notes can be organized by category.
+
| Task codes are used to establish a list of materials that will be used when creating new planned maintenance jobs.&nbsp;
 
|-
 
|-
 
| &nbsp;
 
| &nbsp;
 
|-
 
|-
| [[Email_Types|Email Types]]
+
| [[Schedule_Types|Schedule Types]]
 
|-
 
|-
| Email types are used to establish when an email should be used.
+
| PM Schedule Types are used to manage defaults values that are assigned when creating new PM Schedules.
 
|-
 
|-
 
| &nbsp;
 
| &nbsp;
 
|-
 
|-
| [[Warehouse_Setup|Warehouse Setup]]
+
| <div class="headerMainTitles">OSP &#124; Mobile</div>
 +
|-
 +
| class="navigationTitles" colspan="4" | Overview - OSP&#124;Mobile Setup
 
|-
 
|-
| This feature display a list of warehouses.
+
| colspan="4" style="width: 265px;" | These features relate to the use of the mobile system.
 
|-
 
|-
 
| &nbsp;
 
| &nbsp;
 
|-
 
|-
| [[Contact_Types|Contact Types]]
+
| [[Dispatch_Batch_Management|Dispatch Batch Management]]
 
|-
 
|-
| Contact types are used to organize contacts.
+
| Jobs can be grouped by batch. This provides the managers ability to review and post jobs by batch.
 
|-
 
|-
 
| &nbsp;
 
| &nbsp;
 
|-
 
|-
| [[Term_Codes|Term Codes]]
+
| [[Form_Management|Form Management]]
 
|-
 
|-
| Term codes are used to establish the due date when billing.&nbsp; These records come directly from the ERP system,
+
| All mobile forms share the same parameters and settings.&nbsp; A manager uses this feature to manage the main board.&nbsp; Changes to the main board automatically affect all mobile boards.
 
|-
 
|-
 
| &nbsp;
 
| &nbsp;
 
|-
 
|-
| [[Payment_Types|Payment Types]]
+
| [[Categories|Categories]]
 
|-
 
|-
| Used to indication the type of payment.&nbsp;
+
| Category buttons are used to create hot buttons that are assigned by job type and service type.&nbsp;
 
|-
 
|-
 
| &nbsp;
 
| &nbsp;
 
|-
 
|-
| [[Job_Titles|Job Titles]]
+
| [[Mobile_Setup|Mobile Setup]]
 
|-
 
|-
| Contacts are assigned job titles.&nbsp; This makes it easy to recognize their job responsibilities.&nbsp;
+
| This feature is used to manage mobile defaults and settings.&nbsp;
 
|-
 
|-
 
| &nbsp;
 
| &nbsp;
 
|-
 
|-
| [[Tax_Management|Tax Management]]
+
| [[Mobile_Hot_List|Mobile Hot List]]
 
|-
 
|-
| This feature is display only.&nbsp; It contains tax codes and tax schedules.&nbsp;
+
| Used to create and manage hot list buttons.&nbsp; Hot list buttons are grouped by transaction type, assigned to an item code and cost type, and can be assigned to a servicer.
 
|-
 
|-
 
| &nbsp;
 
| &nbsp;
 
|-
 
|-
| [[Referral_Codes|Referral Codes]]
+
| [[External_Forms_Management|External Forms Management]]
 
|-
 
|-
| Referral codes are used to indicate from where the customer relationship originated.&nbsp;
+
| This feature is used to create and manage custom forms, with custom fields.&nbsp; These forms can be attached at the job, work order or dispatch level.&nbsp;
 
|-
 
|-
 
| &nbsp;
 
| &nbsp;
 
|-
 
|-
| [[Inactive_Reasons|Inactive Reasons]]
+
| <div class="headerMainTitles">Software Setup</div>
 +
|-
 +
| class="navigationTitles" colspan="4" | Overview - Software Setup
 
|-
 
|-
| Inactive reasons are used to indicate the reason a customer relationship has ended,
+
| colspan="4" style="width: 265px;" | Software setup is used to set software wide features.
 
|-
 
|-
 
| &nbsp;
 
| &nbsp;
 
|-
 
|-
| [[Chart_of_Accounts|Chart of Accounts]]
+
| [[Defaults|Defaults]]
 
|-
 
|-
| List of accounts that can be used when creating allocations. However, not all of the accounts in the list are appropriate for this task.&nbsp;
+
| Software setup is used to set software defaults and settings.&nbsp;
 
|-
 
|-
 
| &nbsp;
 
| &nbsp;
 
|-
 
|-
| [[Print_Options|Print Options]]
+
| [[Task_Type_Maintenance|Task Type Maintenance]]
 
|-
 
|-
| The print options feature is used to setup printing specific parameters as well as other print settings.&nbsp; For example, this is where the company logo is uploaded.&nbsp;
+
| Task types are used to organize Tasks.
 
|-
 
|-
 
| &nbsp;
 
| &nbsp;
 
|-
 
|-
| &nbsp;
+
| [[Note_Categories|Note Categories]]
 
|-
 
|-
| <div class="headerMainTitles">OSP &#124; Mobile</div>
+
| Notes can be organized by category.
 
|-
 
|-
| [[File:SetupMobile ccexpress.png|SetupMobile ccexpress.png]]
+
| &nbsp;
 
|-
 
|-
| class="navigationTitles" colspan="4" | Overview - OSP&#124;Mobile Setup
+
| [[Email_Types|Email Types]]
 
|-
 
|-
| colspan="4" style="width: 265px;" | These features relate to the use of the mobile system.
+
| Email types are used to establish when an email should be used.
 
|-
 
|-
 
| &nbsp;
 
| &nbsp;
 
|-
 
|-
| [[Dispatch_Batch_Management|Dispatch Batch Management]]
+
| [[Warehouse_Setup|Warehouse Setup]]
 
|-
 
|-
| Jobs can be grouped by batch. This provides the managers ability to review and post jobs by batch.
+
| This feature display a list of warehouses.
 
|-
 
|-
 
| &nbsp;
 
| &nbsp;
 
|-
 
|-
| [[Form_Management|Form Management]]
+
| [[Contact_Types|Contact Types]]
 
|-
 
|-
| All mobile forms share the same parameters and settings.&nbsp; A manager uses this feature to manage the main board.&nbsp; Changes to the main board automatically affect all mobile boards.
+
| Contact types are used to organize contacts.
 
|-
 
|-
 
| &nbsp;
 
| &nbsp;
 
|-
 
|-
| [[Categories|Categories]]
+
| [[Job_Titles|Job Titles]]
 
|-
 
|-
| Category buttons are used to create hot buttons that are assigned by job type and service type.&nbsp;
+
| Contacts are assigned job titles.&nbsp; This makes it easy to recognize their job responsibilities.&nbsp;
 
|-
 
|-
 
| &nbsp;
 
| &nbsp;
 
|-
 
|-
| &nbsp;
+
| [[Referral_Codes|Referral Codes]]
 
|-
 
|-
| [[Mobile_Setup|Mobile Setup]]
+
| Referral codes are used to indicate from where the customer relationship originated.&nbsp;
|-
 
| This feature is used to manage mobile defaults and settings.&nbsp;
 
 
|-
 
|-
 
| &nbsp;
 
| &nbsp;
 
|-
 
|-
| [[Mobile_Hot_List|Mobile Hot List]]
+
| [[Inactive_Reasons|Inactive Reasons]]
 
|-
 
|-
| Used to create and manage hot list buttons.&nbsp; Hot list buttons are grouped by transaction type, assigned to an item code and cost type, and can be assigned to a servicer.
+
| Inactive reasons are used to indicate the reason a customer relationship has ended,
 
|-
 
|-
 
| &nbsp;
 
| &nbsp;
 
|-
 
|-
| [[External_Forms_Management|External Forms Management]]
+
| [[Print_Options|Print Options]]
 
|-
 
|-
| This feature is used to create and manage custom forms, with custom fields.&nbsp; These forms can be attached at the job, work order or dispatch level.&nbsp;
+
| The print options feature is used to setup printing specific parameters as well as other print settings.&nbsp; For example, this is where the company logo is uploaded.&nbsp;
 
|-
 
|-
 
| &nbsp;
 
| &nbsp;
 
|-
 
|-
| <div class="headerMainTitles">Planned Maintenance</div>
+
| [[Grid_Setup|Grid Setup]]
|-
 
| [[File:SetupPM ccexpress.png|SetupPM ccexpress.png]]
 
|-
 
| class="navigationTitles" colspan="4" | Overview - Planned Maintenance Setup
 
 
|-
 
|-
| colspan="4" style="width: 265px;" | These features are used for setting up items that assist in creating planned maintenance schedules.
+
| The Grid Setup feature is used to format the display for customizable features;
 
|-
 
|-
 
| &nbsp;
 
| &nbsp;
 
|-
 
|-
| [[Material_Group_Codes|Material Group Codes]]
+
| <div class="headerMainTitles">Billing</div>
 
|-
 
|-
| Material group codes are used to group materials.&nbsp; Grouping materials provides the ability to more easily assign materials to schedules.
+
| class="navigationTitles" colspan="4" | Overview - Billing
 
|-
 
|-
 
| &nbsp;
 
| &nbsp;
 
|-
 
|-
| [[Misc_Charge_Group|Reporting Groups]]
+
| [[Term_Codes|Term Codes]]
 
|-
 
|-
| Reporting groups are used to organized schedules for reporting purposes.
+
| Term codes are used to establish the due date when billing.&nbsp; These records come directly from the ERP system,
 
|-
 
|-
 
| &nbsp;
 
| &nbsp;
 
|-
 
|-
| [[Task_Codes|Task Codes]]
+
| [[Payment_Types|Payment Types]]
 
|-
 
|-
| Task codes are used to establish a list of materials that will be used when creating new planned maintenance jobs.&nbsp;
+
| Used to indication the type of payment.&nbsp;
 
|-
 
|-
 
| &nbsp;
 
| &nbsp;
 
|-
 
|-
| [[Schedule_Types|Schedule Types]]
+
| [[Tax_Management|Tax Management]]
 
|-
 
|-
| PM Schedule Types are used to manage defaults values that are assigned when creating new PM Schedules.
+
| This feature is display only.&nbsp; It contains tax codes and tax schedules.&nbsp;
 
|-
 
|-
 
| &nbsp;
 
| &nbsp;
 
|-
 
|-
| &nbsp;
+
| [[Chart_of_Accounts|Chart of Accounts]]
 
|-
 
|-
| &nbsp;
+
| List of accounts that can be used when creating allocations. However, not all of the accounts in the list are appropriate for this task.&nbsp;
 
|-
 
|-
 
| &nbsp;
 
| &nbsp;
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&nbsp;
 
&nbsp;
 +
  [[Category:Pages with broken file links]]

Latest revision as of 10:06, 19 February 2025

SetupPanel1.jpg
To access Setup, select the COG located at the top right of the Menu Bar > Setup
 
Maintenance
These features are used to maintain synchronization with the EPR systems.
 
Email Settings
Used to maintain the email settings.
 
Software Update
Used to update the software records from the ERP system.
Job Setup
The job setup section contains those items that are used when adding and editing jobs.
 
Requests
The request defines the work requested by the customer.
 
Solutions
The solution used to resolve the request.
 
Status Codes
Status codes are used to move jobs through the work flow process.  
 
Job Type Manager
Job types are used to organize jobs by type and service types. Job types are tied to the billing sales and cost accounts for transactions.
 
Item Maintenance
Item Maintenance is used to manage the items that are using to bill transactions.
 
Priority Code
Priority codes are used to establish the response time when scheduling jobs.
 
Equipment Setup
These setting assist in new equipment creation and management.
 
Manufacturers
Used to store a list of manufacturers that can be assigned to product lines. All manufacturers must be assigned to a product line.
 
Level Types
Use to store a list of levels for each model. *Optional
 
Equipment Types
This feature is used to establish the defaults and setting for use when adding and using equipment records. 
 
Product Lines
Product lines are used to organize and identify equipment.
 
Positions/Locations
Product lines are used to organize equipment. 
 
Site Setup
These features are used when adding new sites, editing existing sites. 
 
Site Types
Site types is an organizational tool. 
 
Chains
Sites can be assigned to chains. 
 
Price Levels
Sites can have varied pricing using price levels. 
 
Servicer Setup
These features are used to establish the workforce.
 
Workforce
This feature is used to manage servicers.
 
Qualifications
This feature is used to establish servicer qualifications.
 
Territories
The territories feature is used to establish work territories, which can be assigned to servicers.
 
Scheduling
The scheduling feature provides the ability to schedule time off for servicers.
 
Agreement Setup
These features are used for agreement management. 
 
Renewal Text Codes
Renewal text codes are used to establish the text that will display on an agreement renewal invoice. 
 
Agreement Types
Agreement types are used to setup new agreement defaults.  The setting here will be assigned to a new agreement that is using the agreement type. 
 
Allocations
The allocations feature is used to establish general ledger allocations.  The allocation includes the accounts and amount.
 
Planned Maintenance
These features are used for setting up items that assist in creating planned maintenance schedules.
 
Material Group Codes
Material group codes are used to group materials.  Grouping materials provides the ability to more easily assign materials to schedules.
 
Reporting Groups
Reporting groups are used to organized schedules for reporting purposes.
 
Task Codes
Task codes are used to establish a list of materials that will be used when creating new planned maintenance jobs. 
 
Schedule Types
PM Schedule Types are used to manage defaults values that are assigned when creating new PM Schedules.
 
OSP | Mobile
These features relate to the use of the mobile system.
 
Dispatch Batch Management
Jobs can be grouped by batch. This provides the managers ability to review and post jobs by batch.
 
Form Management
All mobile forms share the same parameters and settings.  A manager uses this feature to manage the main board.  Changes to the main board automatically affect all mobile boards.
 
Categories
Category buttons are used to create hot buttons that are assigned by job type and service type. 
 
Mobile Setup
This feature is used to manage mobile defaults and settings. 
 
Mobile Hot List
Used to create and manage hot list buttons.  Hot list buttons are grouped by transaction type, assigned to an item code and cost type, and can be assigned to a servicer.
 
External Forms Management
This feature is used to create and manage custom forms, with custom fields.  These forms can be attached at the job, work order or dispatch level. 
 
Software Setup
Software setup is used to set software wide features.
 
Defaults
Software setup is used to set software defaults and settings. 
 
Task Type Maintenance
Task types are used to organize Tasks.
 
Note Categories
Notes can be organized by category.
 
Email Types
Email types are used to establish when an email should be used.
 
Warehouse Setup
This feature display a list of warehouses.
 
Contact Types
Contact types are used to organize contacts.
 
Job Titles
Contacts are assigned job titles.  This makes it easy to recognize their job responsibilities. 
 
Referral Codes
Referral codes are used to indicate from where the customer relationship originated. 
 
Inactive Reasons
Inactive reasons are used to indicate the reason a customer relationship has ended,
 
Print Options
The print options feature is used to setup printing specific parameters as well as other print settings.  For example, this is where the company logo is uploaded. 
 
Grid Setup
The Grid Setup feature is used to format the display for customizable features;
 
Billing
 
Term Codes
Term codes are used to establish the due date when billing.  These records come directly from the ERP system,
 
Payment Types
Used to indication the type of payment. 
 
Tax Management
This feature is display only.  It contains tax codes and tax schedules. 
 
Chart of Accounts
List of accounts that can be used when creating allocations. However, not all of the accounts in the list are appropriate for this task.